Sakshi Sirohi

About the Candidate

Professional Summary

• Over 6+ years of experience in Project & Quality management & a track record of success in leading multiple projects across various industries.
• Proven expertise in developing and implementing strategies, delivering projects within scope, timeline, and budget while ensuring top-notch quality.
• Certified Associate in Project Management, with a deep understanding of project management principles and best practices.
• Adept in Agile or Waterfall methodologies, adapting approaches to suit the project’s unique requirements.
• Passionate about continuous improvement, staying up-to-date with the latest industry trends and emerging technologies, leveraging them to drive efficiency and optimize project outcomes.
• Strong leadership abilities, with the ability to motivate and inspire teams to achieve outstanding performance.
• Exceptional communication and interpersonal skills to effectively c with stakeholders, clients, and team members, ensuring seamless project coordination and fostering strong relationships.

Professional Experience

Pinecrest-Queensway Community Health Centre
Volunteer: Foodbank Coordinator, Ottawa, ON-  Jan 2023-Present

• Collaborated to ensure smooth operations, efficient inventory management techniques, ensuring optimal stock rotation, and minimizing food waste by 30%.
• Initiated and managed a client feedback system, resulting in valuable insights that drove program enhancements and improved client satisfaction.
• Contributed to fundraising initiatives and community outreach programs to expand support for the food bank’s mission.

Airbnb
Quality Assurance Lead, Montreal, QC – Dec 2021 – Nov 2022

• Implemented & oversaw the quality assurance process for Airbnb programs & projects, ensuring all activities adhere to the Airbnb Quality Management System.
• Streamlined Quality Process and Empowered Data-Driven Insights: Achieved 100% automation of quality reporting and harnessed data visualization tools to enhance efficiency and decision-making.
• Facilitated the implementation of process improvements resulting in a 45% productivity increase within a week and a remarkable 190% improvement by the fourth week; rise in overall accuracy from 91.37% to 96.54%, showcasing a consistent upward trajectory.
• Demonstrated expertise in resource allocation, developed meticulous plans, and enforced rigorous quality standards, contributing to the seamless execution of summer and winter releases for Airbnb.
• Mentored and coached a diverse team of quality analysts ensuring productivity and quality levels are met. Provided guidance and support to enhance their skills, boost confidence, and promote career advancement within the organization.
• Established key performance indicators (KPIs) and metrics, tracking and analyzing data to drive quality improvement initiatives and ensure adherence to Airbnb standards.
• Engaged in the development and implementation of new programs, initiatives, and pilot projects to support Airbnb’s growth and expansion.
• Provided status reports and analysis to internal and partner leadership in MBR/ QBR, so they could coach their teams effectively and action accountably on site performance.
• Led kick-off meetings and collaborated with project teams to develop Project Charters, RACI models, Processing, and Workflow Mapping.
• Conducted post-mortem reviews for completed ad-hoc projects, identifying areas for improvement and implementing process refinements to enhance future QA performance and project preparedness.
• Collaborated with cross-functional stakeholders, such as project managers, operations managers, & training team, to align training & quality initiatives with business objectives.

Quality Insight Analyst, Gurugram, India- Oct 2018 – Nov 2021

• Led quality assurance for SF, Portland, and India internal teams ensuring all team members review potential listings for Plus.
• Maintained 95% and above quality adherence by continuous improvement initiatives and coaching.
• Built a confluence knowledge base to outline SOP and criteria for evaluation for 50+ members in Plus Business Operations.
• Collaborated with stakeholders in setting up standards for accessible homes and ensuring that our products are built with accessibility in mind for everyone to use. use. (ADA complaint or local equivalent)
• Analyzed data to identify issues and help develop impactful and measurable action plans, leveraging project management acumen to bring the plans to fruition.
• Provided reporting and analysis to internal and partner leadership so they can coach their teams effectively and action accountably on site performance.
• Liaised with operations teams in the region to address escalated issues, dips in performance, and the rollout of new Quality initiatives to drive performance and adherence to Airbnb standards.
• Partnered with operations teams in the region to address escalated issues, dips in performance, and the rollout of new Quality initiatives to drive performance and adherence to Airbnb standards.

Perfectio Panacea LLP
Project Manager,  Delhi, India- Oct 2017 – Oct 2018
Projects: Residential and Commercial- Mixed uses

• Managed multiple residential and commercial turnkey & PMC Projects ranging from $2M to $5M, ensuring successful completion within designated timelines and financial constraints.
• Led and guided a team of 15 by setting clear goals, establishing timelines, and allocating tasks based on individual strengths.
• Developed, clarified, and managed the project’s scope, defined deliverables, and achieved targeted outcomes.
• Developed integrated schedules using Microsoft project and monitored progress against timelines, determined critical path & near critical path to identify zero or minimum float activities ensuring project milestones were met on a timely basis.
• Liaised with architects, site superintendent, subcontractors, and suppliers regarding contract and change notices, design revisions, RFIs, RFQ, etc.
• Identified schedule and cost variance against budgeted timelines and costs, and maintained project awareness in order to keep the Project team and others informed about the status and potential project issues.
• Prepared contract documents, schedules, cost estimates, and progress reports on a weekly basis.

DeckMySpace  
Interior Designer, Gurugram, India- Nov 2016 – Nov 2017
Projects: Residential and Commercial- Mixed uses

• Assisted and collaborated directly with Project Managers to execute highly creative, concept-driven mid-large scale interior design projects.
• Engaged in client meetings, site visits, and construction walkthroughs, actively ensuring the realization of design intent throughout the project’s lifecycle.
• Developed detailed floor plans, elevations, and construction drawings using AutoCAD and Revit.
• Ensured project requirements are achieved in a timely fashion and within budget guidelines.
• Sourced materials, finishes, fixtures, and furniture, also prepared renderings and presentation material for client meetings.

Country Villa Decor
Interior Designer, Delhi, India- April 2016 – Oct 2016
Projects: Residential 

• Collaborated with Senior Interior Designers to produce comprehensive drawing sets, contributing to the successful coordination and execution of design projects.
• Rendered design ideas in the form of 3-D renderings, work drawings, plans, models, and schemes using computer-aided design software (Software: Revit, Autocad & Sketchup).
• Developed and refined mood boards, concept boards, and fixture and equipment (FF&E) packages.
• Researched and decided on materials and product sourcing, including upholstery, window treatments, lighting, etc.

Education

Bachelor of Commerce in Finance, Delhi University – May 2014
Bachelor of Interior Design, Academy of Applied Arts – April 2016

Certificates

Certified Associate in Project Management (CAPM®), Project Management Institute, Ottawa, Canada – Jan 2023
LEED Green Associate, Green Business Certification Inc. (GBCI) | Ottawa, Canada – March 2023

Associations
Active Member of PMI
Member of PMI Ottawa Valley Outaouais Chapter.

Volunteer Experience 
Airbnb
Collaborated with Employee Experience  team – Jan 2020 – Aug 2021

• Collaborated with Ex Leaders for content and creative designing of internal mailers and newsletters, and digital policy communications.
• Created an internal Reward Central website by leveraging Google Sites as a one-stop for all employee-related benefits, compensation, well-being, and career growth.

Airpride: Communication Co-Lead – Nov 2021- Nov 2022

• Volunteered to be part of the AirPride India chapter for promoting diversity and inclusivity at the workplace for Airbnb LGBTQIA+ employees by co-leading communications and organizing events and campaigns.
• Planned and organized virtual workshops, panel discussions, and fire-side chats to raise awareness about LGBTQIA+ issues and promote acceptance among employees.
• Created engaging newsletters and digital communications to keep employees informed about upcoming events and AirPride chapter achievements.
• Conducted post-event surveys to gather feedback, assess initiative effectiveness, and implement improvements for future events.
• Oversaw overall logistics and coordination of virtual events, including creating detailed timelines, coordinating with speakers, setting up online meeting rooms, and conducting technical checks and Dry-runs.

Caldwell Family Centre,  Ottawa, ON 
Community Volunteer – Jan 2023 – Present

• Demonstrated cultural sensitivity while interacting with diverse clients, fostering an inclusive and respectful environment.
• Effectively referred clients to additional community resources and services, ensuring they received comprehensive support for their needs beyond the Caldwell Family Centre.
• Assisted in managing and supporting the Food Bank Program, including inventory management, restocking shelves, and arranging hampers and client orders.
• Played a key role in the Clothing Program, helping clients find appropriate clothing items, sorting donations, and maintaining a clean and organized clothing area.