Heidi Retourne

About the Candidate

PROFESSIONAL PROFILE

Highly motivated, organised, and dedicated person with a strong work ethic and proven ability to work in stressful environment. Goal oriented with ability to meet long-term goals through daily organization.

Assistant Operations Manager – Administrative Services,  North House Foods,   November 2020 – Present

•  Manage and oversee daily operational activities such as receiving customers’ POs, process orders, bill customers, plan production and coordinate deliveries with shipping departments.
• Interact with customers for orders and prepare order forecast.
• Answer customers’ inquiries, handle complaints and liaise with respective department for corrective actions.
• Work with R&D on new projects (determine requirements, coordinate purchasing, prepare product specification sheet, write status report, costing and budget monitoring).
• Prepare requisition and coordinate purchasing with procurement.
• Conduct regular internal audit to ensure that the company health and safety policies and standard operating procedures are properly implemented and followed.
• Monitor established KPIs, report and make recommendations regarding poor performance.
• Work with accounting department for invoice reconciliation, claims and credits on a monthly basis.
• Prepare operational, sales, audit, and project status reports as requested by senior management.
• Determine staff requirement, interview, hire and onboard new hires.

Sales & Marketing Officer, North House Foods,  September 2019 – November 2020

• Responsible for all online sales platform and process orders.
• Liaise with shipping department for deliveries.
• Conducted monthly sales analysis and present report to management.
• Assist in the development of marketing strategies & communication materials.
• Answered customers’ inquiries and handled complaints.
• Provide administrative support to the sales department: maintaining customer’s file up to date; filing, write correspondence, prepared monthly product catalog, prepared product datasheet.

Head of Sales, Island Chemicals Ltd, May 2016 – October 2018

• Prepared annual sales budget and monthly sales report.
• Ensured adherence to budgets, schedules, work plans, and quality requirements.
• Determined cost and pricing for proposals and bids.
• Prepared quotations and proposal package.
• Analyzed market trend and product competitiveness to determine pricing and market position.
• Negotiated pricing and payment terms with suppliers to maintain competitiveness and profitability.
• Answered customer’s inquiries and manage complaints.
• Contacted customers for renewal of contract.

Sales and Marketing Coordinator, Blychem Ltd,   February 2015 – April 2016

• Prepared quotations, bids costing and pricing for proposals.
• Prepared proposal package (large projects only).
• Participated in trade shows and organized product launch.
• Prepared order forecast for suppliers.
• Monitored inventory and determined replenishment requirement.
• Prepared order request and liaised with international suppliers for orders.
• Participated in the creation of marketing materials (Brochures, posters, labels, banners, technical sheets)

Business Development Officer, Blychem Ltd,   March 2010 – January  2015

• Searched for new products and suppliers, based on customer’s demand and market trend.
• Responsible for the registration of all new products.
• Set up and follow up of trials with research institutes and customers.
• Monitored project progress and ensured adherence to budgets and time frames.
• Prepared project time plan and project status reports for senior managers
• Performed competitors’ analysis to determine product pricing and positioning.
• Participated in trade shows and organized product launch.
• Liaised with international suppliers for orders.
• Participated in the creation of marketing materials (product brochures/posters, labels, technical sheets).
• Provide administrative support to the business development unit.

Commercial Administrative Assistant, Best Agri,   August 2009 – March 2010

• Responsible for all activities in the showroom including invoicing, prepared quotations, answered customers’ questions on products & prices, prepared order pick up).
• Liaised with regulatory bodies for import permit and renewal of all trade licenses.
• Monitored showroom inventories and determined replenishment requirements.
• Prepared requisition for purchasing department.

Research Assistant, University of Mauritius,  January 2008 – June 2009

• Successfully managed two projects from start to finish, within the required time frame and budget.
• Conducted surveys and analysis.
• Developed project schedules and detailed weekly timelines.
• Resolved project issues.
• Prepared status report and chaired monthly weekly meeting on project progress.
• Reviewed projects cost and budget weekly.