Safaa EL hamdi

About the Candidate

SAFAA
EL HAMDI
1201-404, Gloucester Street, Ottawa, ON
6132616954
Safaa.elhamdi.se@gmail.com
linkedin.com/safaa.elhamdi
WES:4079022IMM
Results-driven professional with an MBA in Project Management and a Master’s degree in International
Business Management, complemented by nine years of experience in project management, sales, and
business operations. Seeking a Project Manager or Project Coordinator role to utilize my expertise in
managing project lifecycles, stakeholder communication, and risk management to drive successful
project outcomes.
Education
• MBA, Master Business Administration, concentration Project Management
UQO, Canada, Current
• Masterin International Business Management
Jean Moulin 3 University, France 2012.
Work Experience
Broker Insurance |Orbit, Ottawa, ON
Nov.2023- Current
• Addressing customer inquiries, solving problems and providing product information.
• Adhere to company policies and scripts to consistently achieve call-time and quality
standards
Specialist, Sales and customerservice| Belairdirect, Ottawa, ON
Jan. 2023 – NOV 2023
• Delivered comprehensive insurance solutions, including quotes and policy details, while
negotiating terms and fostering customer loyalty.
Project Manager | Coin de fete, Morocco
SEP. 2019 – AUG. 2022
• Directed project planning, execution and delivery ensuring alignment with client
objectives and company goals.
• Managed project scope, schedules and budgets while adapting to changing requirements
and mitigating risks.
• Facilitated communication between stakeholders, maintained strong client relationships,
and provided regular project updates.
• Conducted competitive analysis and implemented strategies to enhance project
efficiency and effectiveness.
• Prepared and reviewed contract deliverables to ensure compliance and quality
Sales executive| Dimatit, Morocco
SEPT. 2013 – JAN. 2018
• Led efforts to acquire new business and managed client accounts to drive revenue
growth.
• Negotiated contracts, prepared proposals, and handled responses to tenders.
• Fostered strong client relationships and provided tailored solutions to meet their needs.
Management control | Dimatit, Morocco
JAN. 2018 – NOV. 2018
• Developed and monitored financial reports, including turnover and consumption tables,
to support strategic decision -making
• Implemented cost control measures and ensures adherence to manufacturing standards.
Event planner |Palais des congré le Grand Mogador Agdal 5*, Morocco
SEP. 2012 – SEP 2013
• Coordinated all aspects of event planning, from initial consultation through to final
execution and payment.
• Prospected for secured new corporate clients, ensuring a seamless event experience.
Skills & competencies
• Project Management and coordination
• Budget Management
• Project delivery and execution
• Risk Management and mitigation
• Stakeholder communication and
coordination
• Scheduling and Timeline Management
• Sales and client Relations
• Quality control
• Conflict Resolution and Negotiation
• Communication and Presentation skills
• Leadership and Team Management
• Active Listening
• Adaptability and Flexibility
• Problem solving and Critical Thinking
• Goal determined
• Time Management
• Trilingual (French, English and Arabic)
Certifications
• PMP – In progress
• Personal- Lines damage Insurance Broker Certificate AMF, April 202