Ayela Qaisar

About the Candidate

PROFESSIONAL SUMMARY
• 20 years of experience in program management and coordination support to public and private sector organizations.
• Active and well-developed listening skills: Advanced proficiency in speaking and writing in English and Urdu. Working fluency in Punjabi and beginner-level proficiency in French.
• Adept at utilizing technology: Microsoft Office 365, multiple database management programs and online platforms for efficient project execution (Access Database, Mailchimp, Eventbrite, Smart Sheets, Survey Monkey, Webex, Formstack, Salesforce, ESPO).
• Extensive experience in coordinating, facilitating, and producing: Program information workshops, Job Match Calls, Career Fairs, Coaching Sessions for Employers/Job Seekers, Cross-Cultural Competency Trainings, learning modules on ‘Accessible Employment Practices’ and ‘Building Cultures of Inclusion and Belonging’, Employer Learning Forums, Working groups, and Steering/Leadership Committee Meetings.
• Proficient in virtual event production: Utilized Zoom and Microsoft Teams for the coordination and execution of 100+ virtual events, resulting in 1500+ registrations as of 2021.
• Sound knowledge in processing and preparing reports: Including Program Quarterly Numeric and Narrative reporting, financial record management, and meticulous notetaking.
• Demonstrated analytical skills: Strong attention to detail and experience in making informed decisions in dynamic, multicultural environments.

WORK EXPERIENCE
Project Coordinator & Employment Counsellor – Credential Recognition Program (CRP) June 2023 – Present
OTTAWA COMMUNITY IMMIGRANT SERVICES ORGANIZATION (OCISO)
• Designed and implemented the core operational procedures for the strategic development of the program; establishing a comprehensive information management system for streamlined operations and data capturing.
• Spearheaded the conceptualization and implementation of various mentoring initiatives, ensuring high quality delivery for the program’s five year targeted outputs and outcomes. Liaison between OCISO and the program’s coalition partners. (World Skills, LASSA & OCLF)
• Assisted in the recruitment and onboarding of the program’s Mentorship Facilitator and the Mentor Recruiter/Liaison Officer.
• Supporting internationally trained professionals with employment counseling, as well as assisting with resume techniques and job search strategies.
• Leading the facilitation of the biweekly Mentee Orientation sessions designed to establish the expectations and overview of the mentorship program with clients. Established and co-facilitating the volunteer mentor outreach and retention strategies.
• Responsible for gathering statistics and writing the quarterly numeric and narrative reporting of the program.
• Member of the OCISO working group actively involved in generating innovative project ideas for the upcoming Call for Proposals 2024 (CFP) at Immigration, Refugees, and Citizenship Canada (IRCC).
Coordinator Events and Job Match June 2022 – June 2023
EMPLOYMENT ACCESSIBILITY RESOURCE NETWORK (EARN) | UNITED WAY EAST ONTARIO (UWEO)
• Coordinated and facilitated 12 of EARNs monthly Job Match Calls, connecting employers, stakeholders, and service providers.
• Implemented weekly resume screening processes, providing valuable feedback, and linking qualified candidates with employers.
• Managed stakeholder relationships, coordinated learning events, career fairs, and recruitment events that were intended to promote education and awareness of EARN and the benefits of hiring people with disabilities.
• Co-facilitated Shaping Accessible Employment Practices Workshops in both English and French.
• Facilitated job-matching opportunities between employers and service provider partners for individuals with disabilities.
Administrative Assistant May 2021 – June 2022
HIRE IMMIGRANTS OTTAWA(HIO) | UNITED WAY EAST ONTARIO (UWEO)
• Successfully completed a data management project, profiling over 1000 organizations in Eastern Ontario within three months.
• Spearheaded HIO’s data migration to SharePoint, restructuring information dating back over a decade.
• Coordinated coaching sessions, cross-cultural competency trainings, and workshops promoting inclusive cultures.
• Played a pivotal role in stakeholder management, providing support to employers, community partners, and participants.
• Managed daily tasks, including record-keeping, budget monitoring, and quarterly numeric reporting.

Casual Office Support May 2021 – May 2022
OTTAWA CARLETON DISTRICT SCHOOL BOARD (OCDSB)
• Provided on-call, part-time office support for the Ottawa Carleton District School Board
Branch Administrator / Executive Assistant June 2019 – March 2021
ALLIANCE RESOURCE (PVT) LTD | THE LEARNING ALLIANCE
• Performed a pivotal role in launching the ‘Distance Learning Program’ and the ‘Hybrid Learning Plan’ in the context of the Covid 19 pandemic. This was a transition of over 170 students and faculty from on campus teaching to full time E-learning in March 2020 and Hybrid Learning Model in September 2020.
• Provided ongoing technological support in over 70 Google Classrooms, ensuring a seamless transition to E-learning.
• Digitized admission processes, student interviews, and parent orientation sessions.
• Tripled communication turnover response with over 200 parents through various channels in less than a year.
• Assisted in the supervision and execution of daily tasks, ensuring efficient school functioning.
Vice-Principal / Executive Assistant May 2011 – May 2019
THE INDUS ACADEMY (PVT) LTD
• Digitized the communication systems for more than 400 parents, over 40 faculty members and almost 30 administrative staff.
• Introduced and implemented faculty evaluations and classroom observations procedures.
• Designed and executed faculty appraisal practices, which were critical to year-end remuneration reviews.
• Conducted faculty training workshops on various areas of expertise e.g., Classroom Management, Learner attributes and outcomes.
• Performed an instrumental role in the conceptualization, planning, and physical move to a purpose-built campus with state-of-the-art facilities and resources.
• Coordinated all academic and extracurricular activities.

EDUCATION
Equivalent to a Master’s Degree in Ontario, Canada (Assessed by ICAS – International Credential Assessment Service of Canada – March 2022)
• Master of Philosophy in Mass Communication, BEACONHOUSE NATIONAL UNIVERSITY 2011
• Master of Arts in Mass Communication, BEACONHOUSE NATIONAL UNIVERSITY 2005