Rania Saloum

About the Candidate

Rania Saloum
(343) 997-2160
raniasaloum353@gmail.com
Kanata, Ontario

Customer-focused professional, with outstanding interpersonal and ethical working skills. Capable of meeting deadlines and quickly learning about new products and services. Strong ability to find solutions to complex issues, potent hand-eye coordination and high attention to details

SUMMARY OF QUALIFICATIONS

• Team-oriented, conscientious, and enthusiastic
• Committed to providing quality customer service with a diverse clientele
• Well organized, with strong time management skills
• Experienced working in an office environment
• Responsible, honest, and trustworthy
• Capable of working under pressure
• Knowledgeable in computer programs including Microsoft Word, Excel, PowerPoint, Outlook, and in-house software
• Proficiency in English, Arabic native, and French beginner

RELATED SKILLS AND EXPERIENCE

CUSTOMER SERVICE

• Recognized for outstanding customer service while working as an office administrator
• Professional and positive attitude with clients and team members
• Able to communicate products and services to customers
• Quickly developed a reputation with clients as cheerful and always willing to help
• Established a rapport with customers, listening to their needs and resolving concerns to their satisfaction

ADMINISTRATIVE

• Knowledgeable with computer Microsoft Word, Excel, Outlook, and Internet
• Responded to customer inquiries about products and services
• Organized tasks, kept records and ensured good time management
• Handled and effectively routed all incoming calls
• Performed daily cash and assisted in accounting procedures
• Experienced in data entry with over 5 years in airlines timetables and students’ database
• Coordinated and managed appointments, meetings, and the conference room
• Welcomed visitors and directed them to the relevant office/personnel
• Carried out various clerical duties such as filing, scanning, emails, and phone calls

WORK EXPERIENCE
-Receptionist Rideau Gymnastics center 2020 – 2023
-Receptionist Newton International School 2017 – 2019
-Call surveys agent Nielsen Consultancy 2017
-Chief of Scheduling Syrian Arab Airlines 2001 – 2007
-Ticketing Agent Syrian Arab Airlines 1993 – 2001

EDUCATION
– Certificate in office administration of Algonquin College 2021
– Bachelor in trade and economic, major in business management of Damascus University 1992-2000