Mourad AIT AMER

About the Candidate

WORK EXPERIENCE
Engineering case manager
2012-2023
National Mining Agency, Ministry of Energy and Mining – Algiers – ALGERIA
 Welcomed and oriented guests, counselled clients with articulating company objectives and goals effectively.
 Aided customers, and handled their concerns in compliance with company protocols, ensuring high levels of satisfaction andretention.
 Collected and organized customer feedback and data to generate comprehensive final reports, contributing to informed decision-making and strategic planningprocesses.
 Managed telephone and electronic inquiries, efficiently routing calls and messages to appropriate personnel.
 Maintained optimal levels of response to daily inquiries and complaints, seamlessly.
 Ensured the smooth functioning of the office environment by executing clerical duties and proactively resolving potentialobstacles.
 Provided supervision and guidance to junior staff, overseeing their day-to-day responsibilities and fostering a productive work environment.
 Proficiently prepared, processed, edited, and proofread various documents including correspondences, presentations, brochures, publications, and reports, ensuring accuracy and confidentiality.
 Administered a streamlined front desk, handling phone calls, emails, and deliveries with precision and professionalism,

 Conducted company searches at the Registrar of Companies, demonstrating a commitment
to regulatory compliance and duediligence.

Research studies manager  2004-2007
CGS – Housing Applied Research Centre -Algiers – ALGERIA
 Conducted investigative researches to open new client files, gathering pertinent information to initiate regulatory proceedingsefficiently, and proactively resolving obstacles
 Researched and entered customers informational details into database management systems, ensuring the smooth functioning of the office environment
 Managed client communications by promptly responding to calls and emails, and efficiently scheduling appointments to maintain client satisfaction and smooth workflow,
 Participated in the preparation and enrichment of informational seminars and workshops throughout the country area up to desertic borders communities
 Displayed data in a functional format using MS Office processing software to prepare documents, with data entry and reporting skills.

VOLUNTEERING : 
○ Volunteering as a multilingual receptionist 2024
OCISO (Ottawa Community Immigrant Services Organization) – Ottawa –ONTARIO
– Administered a streamlined front desk, handling phone calls, clients appointments and
forms with precision and professionalism, gathering pertinent information to initiate proceedings, ensuring sensitive information remains confidential
– Data collection, entered customers informational details into database and ensured the
smooth functioning of the office environment by proactively addressing problems
○ Volunteering as a multilingual donators receptionist 2024
Society of Saint Vincent de Paul Store – Ottawa – ONTARIO
EDUCATION & TRAINING:
○ University degree in Industrial Mutation and Sustainable Development
Economic and Social Management
CESTEMIN- ECOLE NATIONALE SUPERIEURE DES MINES /Nancy, FRANCE-2010
○ DULASP University Degree in English Language
Lorraine University/Nancy, FRANCE – 2009
○ Master in Resources Management (+WES Canadian Credential)
HENRI POINCARE University/Nancy, FRANCE – 2008

○ Master degree in applied sciences
USTHB University/ Algiers, ALGERIA
LANGUAGES
○ Arabic & Berber: Native
○ French: DELF C1+DALF C2 & TEF CANADA: 10-12 NCLC
○ English: IELTS 7 CLB
+ESL – English as a Second Language Certificate CLB 7-8 from GELA Brantford, Ontario – 2024