Khadeejah Sulaimon

About the Candidate

PROFESSIONAL PROFILE

A motivated and enthusiastic bilingual Administrative Assistant with over five years of administrative experience. Well-organized and proactive in providing timely, efficient, and accurate support to work colleagues. Approachable and able to establish good working relationship with a range of different people. Known for being a mature individual with a solid work ethic.

Skills

·        Solid knowledge of Microsoft Office Suite

·        Able to independently as well as in a team

·        Fluent in English, and French

·        Attention to details

·        Client service and conflict resolution skills

·        Effective organizational skills

 

PROFESSIONAL EXPERIENCE

Office Administrator                                                                                                                                           2021 – 2022

Abraar Secondary School, Ottawa

·        Answered multi-line phone system, routing calls, delivered messages while warmly greeting visitors.

·        Honed administrative and analytical skills, while overseeing daily operational logistics.

·        Consistently demonstrated courtesy, respect and patience to clients when responding to requests or providing information.

·        Maintained office facilities and equipment, scheduled work repairs and interacted with maintenance personnel.

·        Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.

·        Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

·        Efficiently coordinated personnel schedules to improve office productivity.

·        Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

 

 

Administrative Assistant                                                                                                                                      2019 -2020

Sisi Oge Spa, Ottawa

 

·        Used the Square app to manage and schedule clients’ appointments.

·        Reduced the number of no show 40% by efficiently conducting reminder calls and follow ups with clients.

·        Responded to emails and other correspondence to facilitate communication and enhance business processes.

·        Increased the number clients serviced daily by 15% using various social media platforms to initiate effective sales and

marketing strategies.

·        Able to efficiently answer high-volume of phones calls while responding to immediate requests with humour and patience.

 

 

Office Administrative Assistant                                                                                                                            2017-2017

Kris-Leigh Retirement Home, Maryland, United States

 

·        Responded to inquiries from callers seeking information about services offered.

·        Created and updated records and files of clients’ and staff to maintain document compliance.

·        Maintained office supplies inventory by checking stock and ordering new supplies.

·        Provided clerical support to staff by copying, faxing, and filling documents.

·        Conducted research to assist with routine tasks and special projects.

·        Authored business documents to organize and emphasize information quickly and efficiently.

·        Drafted agendas, recorded minutes and generated documents to facilitate meetings.

·        Offered technical support and troubleshot issues to enhance office productivity.

·        Developed an effective communication channels to set roadmap to efficiently distribute information.

 

 

 

 

 

 

EDUCATION AND TRAINING

 

Office Admin (Scrum Master volunteer position)                                                                                                      2023

Pracctic, London, United Kingdom

 

·        Actively researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.

·        Confidently led sprint reviews and planning meetings to promote full team engagement.

·        Keen understanding of sprint planning, backlog grooming, daily scrums, sprint revies and sprint retrospectives.

·        Coached teams alongside the agile coach in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

·        Worked closely with the Senior Scrum Master, the Product Owner, the stakeholders and listened to team members’ feedback to identify issues and resolve conflicts.

 

·        Scrum Fundamental Certified (SFC)                                                                                                                        2021

 

·        Certified SAFe Scrum Master Course, 6.0                                                                                                              2021

 

·        Computer Skills Certification                                                                                                                                   2018

Riverdale Immigration Women Centre

 

·        Professional Bachelor’s Degree in Human Resources and Personnel Management                                   2011

Advanced School of Commerce and Management

 

·        Diploma in French                                                                                                                                                      2004

The French Language Village