About the Candidate
Bilingual professional with over 5 years experience in supply chain management, customer relations coordination and industrial engineering.
Experience
• Provide exceptional customer service by greeting and assisting customers in selecting
products tailored to their needs.
• Actively promote and sell a wide range of products, including furniture, appliances, and
electronics, to meet and exceed sales targets.
• Process customer orders, manage payments, and coordinate delivery or pickup arrangements
to ensure a seamless shopping experience.
• Established a valid master schedule production aligning capacity constraints with demand.
• Led weekly master production schedule meetings, optimize production, and minimize delays.
• Provided accurate delivery dates to clients and facilitated weekly meetings to communicate
progress and address any concerns.
• Managed the entire customer returns process, ensuring efficient handling and resolution of
returns while maintaining customer satisfaction.
• Released manufacturing orders for in house fabrication and assembly of parts.
• Supported and executed the planning and control process for the assembly lines andworkcenters.
• Executed the master production schedule for the assembly lines in compliance with the agreed
production plan order.
• Interfaced with the production planner to manage short term changes to demand plans.
• Took accountability for the coordination of critical parts with procurement team.
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