About the Candidate
ESSABRI MEHDI
438-225-0524, essabrimehdi@gmail.com;
126 Jolliet Ave, Ottawa, Ontario, K1L 5G9
Key Qualifications:
• Expertise in HR management, including recruitment, training, performance evaluations, and proactive conflict resolution.
• Bilingual in French and English, with advanced communication and interpersonal skills.
• Experience in a digital environment, including the use of sourcing platforms such as LinkedIn, Indeed, Facebook.
• Strong customer service skills, for both internal and external clients.
• Proficient in MS Office Suite (Excel, Outlook, PowerPoint, and Word) and HR management software.
• Excellent organizational and time management skills to effectively handle multiple tasks.
• Demonstrated ability to maintain confidentiality and discretion with sensitive information.
Education:
Master’s degree in human resources Strategy and Management, 2017
University Cadi Ayyad, Marrakech, Maroc
WES Equivalence: Master’s Degree
Bachelor’s degree in business administration, 2014
University Cadi Ayyad, Marrakech, Maroc
WES Equivalence: Bachelor’s Degree
Professional Experience:
Agent, Activation Department, MSi Bell Canada
Ottawa, Ontario (October 2023-Décembre 2023)
• Streamlining activation processes and enhancing customer service efficiency.
• Analyzing customer activation processes, identifying pain points, and implementing solutions to streamline workflows and improve efficiency.
Human Resources Assistant, Crédit Agricole Bank
Marrakech, Morocco (January 2020-July 2023)
• Implementation of HR document processing automation, reducing personnel time spent on activities by 30% and increasing department efficiency.
• Designing and implementing a training program for new employees, reducing staff turnover by 20% within the first six months of employment.
• Implemented automation of HR processes, increasing departmental efficiency.
• Designed and implemented training programs for new employees, reducing staff turnover.
• Collaborated with department heads to develop recruitment strategies.
• Sourced candidates, screened resumes, and coordinated interviews.
• Participated in networking events and utilized various sourcing methods.
Administrative Assistant, Crédit Agricole Bank
Marrakech, Morocco (October 2018-January 2020)
• Managing administrative and financial operations for new branch projects.
• Orchestrating and streamlining schedules and appointments for executives and team members, optimizing time allocation with calendar management software, improving efficiency by 40%, and increasing meeting punctuality by 25%.
• Ensuring creation and maintenance of records, as well as preparation of reports in accordance with management directives, ensuring compliance with bank standards.
• Acting as a liaison between internal departments and external stakeholders, facilitating communication and ensuring smooth project execution.
• Performing daily administrative tasks such as data entry, file management, and answering phone calls to ensure smooth office operations and provide support to team members.
Volunteer Experience:
Volunteer, Shelter Services Center, CISSSO
Gatineau, Quebec (March 2024-Present)
• Performing tasks such as assisting residents, organizing activities, providing support services, and contributing to the overall operation of the center.
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