Dhanya Rani Balan

About the Candidate

Dhanya rani Balan
Ottawa, Ontario

647-517-2902 § dhanyaranibalan@gmail.com

LinkedIn www.linkedin.com/in/dhanya-rani-balan

 

JOB OBJECTIVE

A position as Administrative / HR coordinator at a reputed organization.

PROFILE

4 years of experience in Administration & Human Resource Management
Master’s in Business administration
Outstanding communication and interpersonal abilities
Highly organized and able to multitask with ease
Strong analytical and problem-solving skills
Efficient in Microsoft Office Suite and digital meeting platforms
Proficient at Data entry, filing, scheduling, and purchasing office supplies.
Areas of Expertise

 

Administration

Submitted timely reports and prepared presentations/proposals as assigned
Coordinated office activities and operations to secure efficiency and compliance to company policies
Coordinated and supervised administrative staff and divide responsibilities to ensure performance
Managed agendas/travel arrangements/appointments etc. for the upper management
Managed phone calls and correspondence (e-mail, letters, packages etc.)
Created and updated records and databases with personnel, financial and other data
Tracked stocks of office supplies and placed orders when necessary
Assisted colleagues whenever necessary for event management planning and programs
Human Resource

Planned and managed recruitment and selection of staff, and new employee orientation
Identified and managed training and development needs for employees
Administered HR policies and procedures, compensation and benefits and employee discipline processes and supported annual salary review
Handled employee complaints, grievances, and disputes and conducted exit interviews and coordinated the employee safety welfare and wellness programs
Customer Service

Professionally handled and answered the questions about the company’s products or services
Delivered information about the company’s offerings
Handled the customer complaints
Responded to product or company reviews written by customer
Collected and analyzed and prepared report on the customer feedback
Work Experience

 

Dollarama                                                                                                                      Sept 2020 – Present

Sales Associate

Performing inventory management, customer support, opening/closing duties, and ensuring compliance to COVID-19 protocols.
Invest Ottawa                                                                                                                                          Jan 2022- Feb 2022

Community Administrator- Co-Op

• Supported the planning and execution of in-person and virtual entrepreneurial events, data analysis of      surveys, feedbacks, and usage report of weekly newsletters, conducted research on SaaS platform for startup perks, and created marketing materials for upcoming events and workshops.

Walmart                                                                                                                      Sept 2019 – Sep 2020

Cashier

Responsible for in-store check-out process, customer support, and compliance with COVID-19 protocols.
Old Navy                                                                                                                        Oct 2018 – Oct 2019

Sales Associate

Assisted customers throughout the buying process and performed in-store check-out activities.
Bramma Learning Solutions                                                                                    Sept 2014 – Mar 2015

HR Manager & Administrative Manager

Planned, implemented, and evaluated human resources policies and practices, managed hiring process, and implemented strategies to promote employee relations.
Triumphant Institute of Management Education PVT. LTD., India                   Oct 2011 – Mar 2013

Advisor & Case Manager

Provided counselling to prospective students and their parents, performed crisis interventions to ensure well-being of students, evaluated the students’ performance, implemented administration policies, and acted as a liaison between students and the management.
Moon Fishery (India) PVT Ltd.                                                                                 Oct 2009 – Sept 2011

Marketing Trainee/ Marketing Executive

Managed marketing campaigns, data analysis on current marketing trends, identified potential leads, and organized events and product exhibitions.
Education

 

Executive Business Administration Diploma                                          2022

Willis College, Ottawa

 

Master’s in Business administration                                                         2009

MG University, India

 

Diploma in Administrative Assistant Course                                            2019

International Career School Canada