About the Candidate
Sima Nosrat Pour
365 Haliburton Heights, Stittsville, Ottawa, ON, K2V 0J3
613 809 5208
simanosratpour40@gmail.com
SUMMARY OF QUALIFICATIONS
· 17 years of work as a Program Facilitator, office administrator, Assistant operations manager, Executive Director, and Project Coordinator
· Experience assisting individuals and immigrants to address their needs and post-arrival requirements
· Posses a strong educational background in Psychology
· Experience working with children, youth and immigrants
· Excellent Customer Service and leadership skills
· Team supervision, motivation and support to achieve desired outcomes
· Stakeholder communication and collaboration
· Train and supervise employees and volunteers
· Organize and implement workshops
· Strong work ethic, innovating, demonstrating and multitasking
· Talking in 3 languages fluently. English, Persian, Kurdish and intermediate French
· MS Office, social media, Graphic Designing Applications, Meeting Scheduling
WORK EXPERIENCE
Program Facilitator & Office Administrator Aug2022- Present
Genesislink Consulting Services, Ottawa
· Provide comprehensive client support to immigrants, addressing their needs and challenges in accessing services after their arrival in Canada
· Conduct client interviews, gathered relevant information, and assess needs.
· Ensure accurate data management and made referrals to other community programs and services.
· Provide administrative support and maintained office supplies
· Collect, review, data entry, and evaluate client information and service information concerning Service Delivery Guidelines and appropriate client pathways, including referrals to other community programs and services
· Facilitate in-person and online workshops and information sessions for immigrants on Canadian adaption and life management and for employers
Assistant Operations Manager Aug 2022- Mar 2023
Aromesso Cafe, Ottawa
· Implemented workplace safety and food safety best practices.
· Supervised and supported a team of staff, ensuring smooth operations and solving conflicts
· Designed and implemented checklists for increased efficiency.
· Enforced café policies and procedures, ensuring compliance among staff members.
· Assisted with recruitment, onboarding, and training of new staff.
· Managed social media platforms for customer attraction and advertising efforts
Executive Director – Early Childhood Jul 2013- Jun 2022
Fereshteh Asemani, Iran-Tehran
· Developed and implemented comprehensive child-care programs.
· Conducted psychological counselling sessions and provided education on child-rearing techniques for parents.
· Provided effective training and supervision of staff, and apprentices to achieve desired outcomes
· Performed administrative duties, including inventory management and procurement.
· Established open lines of communication with parents and relevant organizations.
· Ensured smooth day-to-day operations of the childcare center.
· Engaged with community networks and utilized social media for collaboration.
· Implemented and managed regulatory compliance procedures.
· Recruited, trained, and managed a dedicated team.
· Maintained optimal inventory levels for uninterrupted childcare services.
Project Coordinator July 2010- Feb 2012
Ardebil Cement Company, Iran-Tehran
· Coordinated logistics, and scheduling, and attended various meetings.
· Planned and coordinated major yearly events.
· Efficiently Distributed information and reports.
· Proactively identified and addressed issues.
· Collaborated closely with the delivery team to provide project support.
· Prepared and provided monthly reports to the project manager and executive director
· Maintained confidentiality and handled sensitive information with discretion
Quality Control Manager Assistant Jul 2005- Feb 2010
Tehranbakhtar Flour, Iran, Tehran
· Assisted the Quality Control Manager in developing, implementing, and maintaining quality control procedures and protocols.
· Conducted regular inspections and audits of production lines to ensure compliance with quality and food safety standards.
· Collected and analyzed raw materials, intermediate products, and finished goods samples to assess quality attributes and identified any deviations from specifications.
· Conducted regular inspections and audits of production lines to ensure compliance with quality and food safety standards.
EDUCATION & TRAINING
-Masters of Psychology Jan 2017- Apr 2018
Azad University, Iran, Tehran
Volunteering Experience
Collaborating with Catholic Center for Immigrants as a volunteer to assist seniors. 2022-present
Certificates
-Safe Check Advanced Aug 2022
-WHMIS 2015 With GHS Aug 2022
-Mental Health Awareness Aug 2022
-Food Allergen Awareness-Restaurants, Catering & Retail Aug 2022
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