Yewande

About the Candidate

Summary
A highly skilled analytical application support professional with over 9 years’ experience keen at ensuring
availability, technical stability, applying professional judgement on issues following the best industry standard and
practices on different systems. Extensive and strong experience in providing day-to-day support, administration,
analyzing, monitoring, researching, issue resolution and applications enhancement/management. Demonstrated
ability to work independently, tackle challenges, lead and collaborate with users both technical and non-technical in
order to resolve complex issues.

Skills
• Microsoft SQL server/Oracle SQL Database
• Oracle E-business Suite
• SAP SuccessFactors/SalesForce
• Basic SQL script writing
• Linux/Unix Administration
• Knowledge of Appdynamics/DynaTrace/Splunk
etc
• Great oral and written communication skills
• Problem Solving and Analytical skills
• Critical Analysis and Issue Resolution
• Technical Troubleshooting
• Teamwork
• Solution Oriented
• Attention to Detail
• Change/Incident Management
• Effective leadership skills
• Customer Service and Interpersonal skills

Professional Experience
First Bank of Nigeria Limited March 2021 to March 2023
Senior Application Support Analyst
• Led the application support team in providing technical support, user administration, debugging, project
deployment/ training and monitored the team progress on several applications across 10 business units.
• Carried out incident resolution by prioritizing queue items to avoid SLA breach and escalating as required
to other partners/vendors as required.
• Developed a good knowledge of application support procedures and collaborated with other stakeholders in
the organization to investigate issues and provide long-term resolutions on complex issues.
• Created and updated useful training guides/ documentation for new staff and changes implemented on the
application for easy references.
• Increased team productivity by identifying known issues, understanding customers’ needs, ensuring issue
resolution according to the stated SLA.
• Configured, deployed and tested new modifications/release on production and carried out post deployment
tests after application/infrastructure updates, ensuring the change management time is not exceeded.
• Automated all existing processes and repetitive tasks by creating technical solutions such as workflows and
maintained production stability by carrying out periodical health checks.
• Participated in disaster recovery planning and testing.
• Engaged stakeholders to gather business requirements and estimate the total solution requirements for
over 10 projects.
• Ensured strict adherence to the established standard operating procedures and participated in quarterly
audit and risk analysis.

Access Bank PLC November 2020 to March 2021
Team Member, Network Operation Center
• Actively engaged other stakeholders for troubleshooting and investigating complex technical production
issues to ensure 99.9% uptime and establish requirements for new systems or modifications.
• Carried out other system administration duties as required within the organization.
• Provided 24-hour production systems support, platform surveillance and configuration tasks in support of
business applications and customer supporting systems.
• Managed and tracked the execution of day-to-day operational activities of the team.
• Analyzed issues and incident management ensuring all faults are resolved or escalated to engineers within
agreed SLA.
• Ensured the specifications and functionality of the systems meet the business objectives and architecture
decisions.
• Maintained infrastructure/systems’ performance by monitoring, and troubleshooting surfaced issues.
• Reviewed and analyzed identified risks, security issues and the implication on the application.

Guaranty Trust Bank Plc December 2013 to October 2020
Application Support Specialist
• Ensured maintenance and 100% availability of over 10 multi-platform enterprise applications.
• Conducted root cause analysis, understood the application, integrated APIs and databases schema while
ensuring data validation and provided recommendation/solutions.
• Debugged, reviewed application logs, database logs and repaired application issues including security threats
and escalated to third party application specialists where necessary.
• Analyzed application performance and resource utilization with the assistance of analytical monitoring tools.
• Liaised and interacted closely with application development team, quality assurance team, vendors and
other business teams to identify challenges on the applications.
• Spearheaded and implemented 4 major application upgrades including the setup of applications integration
with other systems.
• Reviewed software policies, standards and procedures and make recommendations to ensure process
improvement and compliance.
• Managed a process re-engineering project to improve and automate manual processes for over 10
departments and cut down paperwork by 75% and ensure consistent innovation.
• Reviewed report requirements, developed and maintained SQL queries for reporting purposes.

Education
University of Lagos 2021
Master of Science: Information Technology
Olabisi Onabanjo University 2010
Bachelor of Science: Computer Science

Certifications
• ITIL v4 Foundation Level (IT Service Management) – 2021
• Microsoft Dynamics CRM Troubleshooting and Administration Training – 2016
• Oracle Certified Associate – 2015
• Oracle SQL expert – 2014nalytical tools and techniques that can cont