Toufik Zaoui Zaoui

About the Candidate

TOUFIK ZAOUI

Cyber Security Professional

Ottawa, ON

Mobile: 343-987-1444 | E-mail: zaoui.toufik@gmail.com | https://www.linkedin.com/in/toufik-zaoui

 

Summary Of Qualifications

 

A dynamic and innovative IT expert, proficient in both English and French, boasting over 8 years of hands-on experience in the IT field, complemented by a master’s degree in engineering and a Cyber Security diploma. Demonstrated proficiency in deploying, administering, monitoring, and resolving issues related to computer networks (routing and switching), Windows servers, Linux Ubuntu/OpenSUSE, and virtualization. A proactive and team-oriented professional, excelling in high-pressure environments to meet tight deadlines. Exceptional communication skills, dedicated to delivering top-quality results, ensuring client satisfaction, and fostering organizational growth with unwavering passion.

 

Technical Skills

 

Kali Linux l Splunk l Snort IDS l Active Directory l OpenVPN l Windows Firewall l Linux iptables l Volatility Framework l FTK Imager l Autopsy l NetworkMiner l OpenStego l ShellBags Explorer l winmd5free l Magnet RAM Capture l Redline l HxD l HashCalc l Exeinfo PE l PDF Stream Dumper l FileAlyzer l Yaazhini Vulnerability Scanner l APKTool l Ghidra l HashCompare l UPX Easy GUI l Metasploit l SQLMap l Elasticsearch l Kibana l Webhise data l Web Scraping l Tor Brows | TCP/IP | DNS | DHCP |Cisco routing & switching | Windows and Linux administration | Virtualization | Dell EMC NAS storage |SMB and NFS | Superna Eyeglass & ECA | Telus EMR | Microsoft Office Suite | Ticketing software: Request tracker, Zendesk, Salesforce.

Education And Certifications

·       Comptia Security +  (In progress)                                                                                                                                  2023
·       Cybersecurity Connections Program – IBM SkillsBuild                                                                                            2023
·       NSE 1,2,3                                                                                                                                                                            2023
·       Cyber Security Diploma – Lighthouse Labs                                                               2023
·       Master’s degree in Electrotechnical engineering (Canadian equivalency with WES Ref # 4283181)             2009
Institute of technology, University of Medea, Algeria

Projects

·       Cybersecurity Diploma Final Project – Root Cause Analysis Report (2023)

Description: Conducted a comprehensive Root Cause Analysis report on a cybersecurity incident where an unauthorized individual gained access to the company’s webserver. Analyzed the attack, identified vulnerabilities, and proposed security enhancements.
Key Achievements:
–          Investigated the attack, including the use of a reverse shell and lateral movement within the network.
–          Analyzed the potential impact on the business, emphasizing the importance of data security and reputation management.
–          Recommended security measures to prevent future attacks, including stronger server and network security, password management, and multi-factor authentication.

·       Vulnerability Assessment Project – Practera Platform (2023)

Description: Conducted a real industry vulnerability assessment of a website using tools such as nmap, Owasp ZAP, and OpenVAS. Produced a comprehensive report detailing vulnerabilities, their severity, scores, and recommended remediation measures. Presented findings to the client.
Key Achievements:
–          Performed a thorough vulnerability assessment using industry-standard tools, ensuring the identification of potential security risks.
–          Produced a detailed report that categorized vulnerabilities by severity and provided clear recommendations for mitigation.
–          Effectively communicated assessment results to the client, facilitating informed decision-making for enhancing website security.

·       Network Expansion Project (2016)

Description: Led a team of 15 engineers to seamlessly connect the main site with 64 remote locations, resulting in a 25% reduction in network downtime, 30% faster data transfer, and improved data privacy and operational efficiency. Accomplished this within budget and met a challenging 6-month deadline.
Key Achievements:
–          Successfully orchestrated the expansion of the network infrastructure, connecting multiple remote sites to the main network hub.
–          Achieved a significant reduction in network downtime, enhancing operational efficiency and data transfer speed.
–          Implemented robust security measures to improve data privacy and protect against potential threats.
–          Managed the project within budget constraints and met the tight 6-month deadline, ensuring minimal disruption to operations.

Work Experience

Technical Support
Telus health | Ottawa, Canada                                                                                                                          Jun 2021-Dec 2021

·       Provided technical support to 1000+ company’s clients including electronic medical record system, operating systems, network, VPN and database
·       Followed documented procedures to resolve incidents and requests, achieving more than 90% resolution rate.
·       Recorded and analyzed service calls and follow-ups until problems are resolved using the incident management tool
·       Ensured security processing for access to servers and client OS
·       Performed debugging and validated the solution found
·       Adjusted and executed Oracle scripts
·       Documented and maintained support operation procedures

Accomplishment
·       Consistently achieved a high-resolution rate of 90% and streamlined support operations through efficient documentation, benefiting over 1000 clients. Expertly handled over 20 service calls per day, ensuring proactive issue resolution and maintaining robust system security.

Technical Support
Superna | Kanata, Canada                                                                                                                              Feb 2020- May 2021

·       Installed and configured Superna products (Eyeglass, ECA) in over a 100 customers vCenters (vSphere and Hyper V)
·       Walked customers through to configure AD delegation, DNS delegation and service principal name in ADSI Edit tool

·       Assisted more than 100 customers with Failover/failback using Eyeglass DR solution and troubleshooted any issues during the event

·       Troubleshot and supported customers issues daily with a resolution rate of more than 90% through Zendesk ticketing system or on zoom/Webex meeting
·       Documented customer installations. Raised product bugs, worked with design on the fix and documented the fix
in quality center bug tools, delivered the fix to customers via Webex meeting
·       Installed patches/updates and walked customers through the solution
·       Setup debug and recreated customers networking and cluster environments (virtual machines, PowerScale clusters, networking, shares, exports, quotas)
·       Delivered advanced DR assessment service by processing cluster configuration and building report for review by engineering senior team
·        Assisted with delivery of DR information gathering and updating Design documents for customer networks and clusters
·       Created or updated test plans and test cases based on customer requirements or identified problems
·       Ran a series of tests against new features of software and analyzes the results
·       Triaged cases, monitored support processes, acted as an escalation point
Accomplishment
·       Deployed and supported Superna products for 100+ customers, achieving a 90%+ resolution rate and expertly troubleshooting complex issues. Acted as an escalation point, ensuring efficient support processes and delivering advanced DR assessment services.

Bilingual Helpdesk Analyst
National Capital FreeNet | Ottawa , Canada                                                                                              Aug 2019-Feb 2020

·       Assisted members in resolution of internet , Email and related technical issues

·       Configured ADSL & VDSL modem  and troubleshooted connectivity issues.

·       Recorded issues through Help-desk ticketing system using request tracker

·       Teached members how to set up and use internet services

·       Provided detailed assistance and training to non-technical members

·       Helped prepare documentation and training materials

Network Engineer                                                                                                                                            Dec 2013-May 2019
Directorate of National Transmissions | Medea, Algeria

·       Designed and implemented scalable and secure network infrastructures.

·       Configured and managed routers, switches, firewalls, and other network devices.

·       Troubleshot and resolved network-related issues and outages promptly.

·       Implemented and managed network security protocols, including firewalls, VPNs, and intrusion detection systems.

·       Conducted network assessments and recommended improvements to enhance efficiency and reliability.

·       Participated in the planning and execution of disaster recovery and business continuity strategies for network infrastructure.

·       Collaborated with cross-functional teams to plan and execute network upgrades and expansions.

·       Administered biometric platforms, ensuring continuity of service by providing permanent support and maintenance.

·       Updated internal documentation and validated KB articles.

Accomplishment
Led a team of 15 engineers to seamlessly connect the main site with 64 remote locations, resulting in a 25% reduction in network downtime, 30% faster data transfer, and improved data privacy and operational efficiency, all within budget and within a 6 months deadline.