Tasneem Iqbal Ali

About the Candidate

AMAZON | Ottawa, ON | August 2022 – Present Associate/Learning Ambassador
• Set direction, provided effective coaching, and trained new associates on duties and routine tasks in the following departments:
Picking; Packing; Stowing; ICQA’s; Vendor Receivers; Customer Returns at YOW3, Amazon Flagship Fulfilment Facility.
• Interacted with ROBIN, RWC4, and Kermit (robots) to ensure smooth flow of operations.
• Developed and proposed solutions to increase efficiency and operational effectiveness in order to improve supply chain and logistics
processes to create a quicker flow of incoming and outgoing inventory for higher customer satisfaction and in turn, higher profits.
• Ensured packages followed environmental protocols. Ensured greener packaging with the use of recycled materials and phasing out non-recyclable materials.

Dollarama | Ottawa, ON | June 2022 – Present Customer Experience Associate
• Processed financial transactions, debit credit, and cash for purchases and returns
• Assisted in preparing balance sheet reconciliation end of the day.
• Processed routine tasks, such as assisting in opening and closing the store.
• Organized day-to-day work to ensure accuracy and completeness.
• Performed initial problem-solving and escalated matters as required.
• Delivered quality customer experiences and recommended operational improvements where the opportunity exists to improve and achieve operational excellence

BITTS Testing Services | Ottawa, ON | January 2022 – Present Lead Invigilator
• Authenticated examiners by verifying ID and signature. Assisted with managing inventory levels; kept the Manager up-to-date and notified
of potential problems.
• Led by example and instructed Invigilators to ensure smooth traffic flow in halls on Test days.
• Sorted, labelled, and organized mail and Test Reports for distribution.
• Managed inventory levels and kept up-to-date and notified of potential problems.
• Usher candidates and read out instructions before and after the test.
• Understand and determine the examiner needs to recommend solutions specific to those needs while exercising discretion in
confidential matters
• Developed and implemented programs for all departments to support employee growth, engagement, and performance.

ILSC Testing Services | Ottawa, ON | August 2019 – July 2021 Invigilator
• Registered and verified students by checking identification.
• Collaborated with colleagues to ensure smooth traffic flow in halls on Test days.
• Assisted with managing inventory levels; kept Manager up-to-date and notified of potential problems.
• Collaborated with invigilators to ensure a smooth flow of traffic and test day procedures.

Universal Tutorial | Bangladesh | August 2007 – July 2018 Principal
• Created employee contracts, and ensured compliance with relevant laws, company policies, as well as industry standards.
• Collaborated with Department heads to review and update contract templates to ensure clarity and accuracy of job postings and
potential contracts.
• Oversaw and executed the recruitment processes; including job postings, applicant screening, interviewing, background checking,
reference checking, offer of employment, and contract negotiation.
• Maintained cloud storage, and organized Contract records, and Legal documentation in order to facilitate easy retrieval and reference
for review and audit. Encrypted files to protect confidential information.
• Drafted comprehensive and legally sound employment agreements tailored for each role.
• Implemented policies and procedures in accordance with new rules and regulations in the industry.
• Approved timesheets and leave requests and managed payrolls for all departments.

EDUCATION:
Maastricht School of Management | Netherlands | 1999 – 2001 Master of Business Administration Degree – Class of 2001’
WES Canadian Equivalency: Master’s Degree (one year) Major:
International Business
Independent University Bangladesh | Bangladesh | 1994 – 1998
WES Canadian Equivalency: Bachelor’s Degree (three years)
Major: Economics
Bachelor of Business Administration Degree – Class of 1998

References are available upon request.