Simegn Mesfin Tegegne

About the Candidate

Simegn Mesfin Tegegne
Ottawa, ON
613-816-2552
lilomesfin@gmail.com
CORE COMPETENCIES
• Proven track record in delivering excellent customer service, extending support to both customers and co-workers within a professional and collaborative environment
• Adept at thriving in a fast-paced setting, showcasing exceptional multitasking abilities and a proactive approach to handling stressful situations
• Exemplary attention to detail, ensuring precision in tasks
• Strong organizational skills and effective task management
RELEVANT PROFESSIONAL EXPERIENCE
Marketing Manager Nov 2016 – Jun 2022
Queen’s Supermarket, Addis Ababa, Ethiopia
• Seamlessly blended marketing prowess with hands-on experience in the retail sector
• Collaborated with the store team to ensure promotional activities were seamlessly integrated into the overall customer experience
• Utilized knowledge of product placement and consumer behavior within the supermarket, optimizing aisle layouts and in-store promotions to enhance the overall shopping experience
• Developed and executed targeted marketing campaigns, leveraging both traditional and digital channels
Customer Service Agent Nov 2008 – Jan 2011
Ethiopian Airlines, Addis Ababa, Ethiopia
• Maintained a commitment to the highest standard of customer service to passengers
• Checked in passengers for their flights at ticket counters by assigning seats and checking all documentation while ensuring the timely and accurate delivery of luggage
• Performed pre-flight check-in procedures by making gate announcements, issuing boarding passes and boarding the flights
• Assisted passengers with special needs such as blind passengers, wheelchair-using passengers and unaccompanied minors
• Assisted arriving passengers and overseeing the International Arrivals baggage area
VOLUNTEER EXPERIENCE
Kettle Attendant (Volunteer) Nov 2023 – Dec 2023
Salvation Army, Ottawa, ON
EDUCATION AND TRAINING
BA in Marketing Management Sep 2001 – Jun 2005
Unity University, Addis Ababa, Ethiopia