Shireen Hassan

• Conducted requirements gathering sessions with cross-functional teams, that led to an improved comprehension of business needs and objectives for the CityShield project
• Enhanced the project clarity by transforming business requirements into technical specifications to ensure accurate implementation
• Coordinated end-to-end project lifecycle by facilitating stakeholder meetings and gathered feedback for effective communication
• Developed training materials including process flow diagrams and user guides as a team to ensure smooth user adoption of new systems
• Adopted agile methodologies that included sprint planning, backlog grooming and daily stand-ups which accelerated the delivery of projects

• Transitioned 100+ staff members from a paper-based Rostering System to Employee Self-Service Portal (EES – UKG) that minimized the issue of vacant shifts and over-time by 80%
• Initiated a customer service strategy by reaching out to customer which helped in attaining 90% occupancy rate
• Handled customer requirements and address inquiries by regularly checking updates on the CRM system, resulting in higher customer satisfaction rate
• Maintained up-to-date records, including financial documents and correspondence that guaranteed convenient document retrieval for audits and appraisals
• Acted as a liaison between departments by facilitating effective communication and collaboration to support projects like EES implementation with a success rate of 90%
• Handled sensitive and confidential information with discretion while interacting with staff member and customer
• Assisted in the recruitment process by managing candidate hiring process and supporting new employee onboarding that led to a smooth and efficient hiring process.
• Resolved administrative issues and challenges by adapting to changing circumstances, to maximize staff productivity

• Transformed complicated data analysis concepts into concise training material while seamlessly incorporating visual aids and evaluations to ensure a cohesive learning experience
• Developed easy-to-follow guides that facilitated students to apply statistical analysis techniques using industry-standard software tools
• Created data-driven scenarios and case studies to encourage analytical thinking and enhanced depth of understanding in data manipulation
• Collaborated with multimedia experts to produce high-quality graphic content to demonstrate data analysis concepts, which boosted the overall learning experience by 40%
• Participated in regular meetings with quality assurance testers greatly helped in smooth integration of instructional objective into the learning program
• Created design templates to optimize the development process and to ensure consistent quality across all courses

• Gathered, prepared, and validated large datasets for investigation conforming data accuracy and reliability at analysis stage.
• Engaged in exploratory data analysis (EDA) to recognize trends and outliers, which contributed significantly to actionable insights regarding oil import dependency
• Generated and maintained interactive dashboards using tools like Data Studio and Power BI to visualise KPI like; import cost fluctuations, imported quantity, policy impact and facilitated in data-driven decision-making
• Created SQL queries to extract, transform and load (ETL) data from various sources to support the data preparation process that improved efficiency by 20%
• Constructed detailed reports and visualizations to communicate analytical findings to non-technical stakeholders to facilitate their understanding of complex data insights
• Participated in data quality assessments and data validation processes that guaranteed data consistency and integrity

• Monitored project progress, facilitated internal communication and managed project/client database which helped optimize operations for the new venture
• Identified areas of improvement in business processes and proposed database management system to be connected to the web interface using MS SQL
• Collaborated with development teams to translate business requirements into technical specifications, to create Work Breakdown Structure (WBS) and to estimate durations to meet each project deadlines
• Contributed to A/B testing initiatives that helped optimize website layout and user experience, triggering a substantial 20% increase in conversion rates
• Managed the complete project lifecycle, from initiation to conclusion while keeping client informed throughout the process which increased efficiency by 10%.
• Led user acceptance testing (UAT) efforts, coordinated with end-users to validate system functionality and troubleshoot issues that significantly minimized 20% post-implementation defects