SAMUEL NGUEA

About the Candidate

NGUEA SAMUEL

ngueastephane@gmail.com

Tel: 613 406 2751

503, 285 Loretta Ave S K1S 5A5

 

CUSTOMER EXPERIENCE   AND  BANK OPERATION OFFICER

¨ Customer Relationship Management ¨Banking Operations management ¨  Sales reporting

 

HIGHLIGHTS OF QUALIFICATIONS
·         Over 4 years of experience in commercial activities and 5 years in the banking sector.

·         VBI training completed on CUSTOMER EXPERIENCE MODULE, FRAUD AWARENESS AND MONEY LAUNDERING.

·         Ability to work under pressure with tight dateline.

·         Experienced in FLEXCUBE, AMPLITUDE, MS Excel, MS Word, PowerPoint.

·         Experienced in business intelligence tools, such as Dashboards, Analysis and Reporting.

·         Worked closely with colleagues to identify solutions, best practices and KPIs to improve existing processes.

·         Effective communicator, critical thinker, self-motivated, and supportive team player.

·         Languages:  English and French.

·         Master of Business Administration, major in Finance and accounting management.

 

 

PROFESSIONAL EXPERIENCE

Operation Officer                                                                                                      2021

Bange Bank Cameroun

Processed local cash releases.
Processed local account transfer orders.
Executed fund transfer operations with the Central Bank.
Daily monitored customers’ postponed transfer.
Supervised inter-branch fund transfers.
Elaborated the Agency’s monthly expenditure
Welcomed and counselled customers
Page 2
Customer Service and Back Office Operations Officer

Ecobank Cameroun                                                                                          2019 – 2021

Sales of remittance products and drafting daily report.
Processed local cash releases.
Processed local account transfer orders and fund transfer operations with the Central bank.
Assisting customers with their daily operations and escalating their complaints
Sales of digital products
Commercial Desk Officer
Ecobank Cameroun                                                                                         2018 – 2019
Commercial Bank Analyst
Analytical review of performance
Prepared/organized commercial meetings
Prepared monthly reports (statement of accounts, accounts receivables, inactive accounts)
Received customers’ mails/requests and ensured they were forwarded to the relevant departments for processing.
Received transfers and pay orders of CMB customers and ensured they were processed.
Prepared daily reports on the status of the various applications received, processed and pending;
Prepared various bank statements and guaranties requested by CMB customers and ensured they were signed according to our SLA.
Produced a weekly report on requests for bank statements and guaranties received, processed and pending.
Followed up outgoing mails awaiting signature.
Ensured that customers’ mails received against discharge from other departments were forwarded and that the discharges were sent to the relevant services.
Issued account statements requested by customers.
Processed application files for financial capacity.
Supported in the implementation of digitalization actions by recommending our digital products to customers;

EDUCATION
Master of Business Administration (MBA), Major in financial and accounting management          2015

Ecole Supérieure des Sciences Economiques et Commerciales (ESSEC) Douala Cameroon

 

Postgraduate Diploma in management sciences                                                                                           2012

University of Dschang Cameroon

 

BACHELORS DEGREE in management sciences                                                                                        2010

University of Dschang Cameroon