RAHUL DHAWAN

About the Candidate

Rahul Dhawan

Email: rahuldhawan918@gmail.com | Mobile: +1(437)989-1340 | LinkedIn| Projects | Ottawa, ON

Certifications

• Troubleshooting Windows 10 /11 : Certificate : DNS, Hyper-V, Blue Death Screen Jan 2024 – Feb 2024

• Active Directory Adv. PowerShell: Certificate : Manage Configuration, Group Polices, Monitor & Reports April 2024-May 2024

• MS Azure Cloud Fundamentals: Certificate : Compute, Security, Deployment & Monitoring. June 2024 – July 2024

• MS Power BI Business Analysis: Certificate : Data Sources, Dashboards, Visualization & SharePoint July 2024 – Aug 2024

• Microsoft Office 365 Services: Ongoing : Endpoints, Analytics, Zero-Trust & Service Cycle.

Work Experience (Past – Present)

Unicom Technologies, India Full Stack JavaScript Developer Sept 2020 – Sept 2021

Integrate cutting-edge modern technologies into websites for enhanced performance and functionality.

• Developed and maintained dynamic Responsive web design applications using JavaScript, React /Next.js, RESTful

APIs for seamless integration in Node.js, & MongoDB, contributing to a 25% increase in pre-rendering and utilized Git

commits for Version control & collaborated on code reviews before branch merge.

• Spearheaded customer-facing UI re-building in Next.js frameworks, incorporating a one-click Dark Mode with

Google’s Open Source Material UI, which improved User-contrast and readability by 50%.

• Implemented Continuous Integration/Continuous Development pipelines that improved development by 50% and

streamlined Automated / Validation testing process against Use Cases, reducing the time to market end products.

• Optimized site’s accessibility by 50% through the implementation of best practices in W3C/ WCAG Standards and

modern design standards, improving overall user experience and reach.

Shaw Rogers, Toronto Technical Support Specialist Feb 2023 – Present

Aid elderly tech illiterate customers Canada-wide.

• Provided support to over 5000+ clients nationwide, 30+ average support tickets/day via Voice/chat, resolved over 90+%

of cases on Activations & Troubleshooting of networking devices on the first call, and up-scaled self-motivation.

• Created and maintained comprehensive technical documentation writing, communicate new hires via Teams, up

scaled their abilities to the next level as an SME promoting self-reliance and shared crucial insights as a team player.

• Provided basic support for various enterprise (Android / iOS) Application, monitored and analyzed performance Data

Analysis, and maintained a 90% First Call Resolution rate within 24 hours of ticket submission.

• Achieved a 95+% customer satisfaction rate in post surveys, through problem-solving, communication skills &

professionalism in supporting solutions across various Windows 10/11 applications.

Skills & Interests

• Programming Language(s): C, Java, C++, C#, Python, MS SQL Server, XML, Visual Studio Code, Version Control GitHub.

• Network Tools: Networking Protocols TCP/IP, Cisco Finesse, Fusion, RSC analysis, SAAS, CRM.

• Full Stack Dev.: JavaScript, AngularJS, React.js, .NET, Next.js, RESTful API, Postman, Node.js, MongoDB, Docker.

• Cloud Services: Microsoft Azure, Storage, Compute, Models, Governance.

• Data Analytics: Microsoft Power BI, Microsoft Word, Microsoft Excel.

• UI / UX Design: Wireframe(s), Mock-Up(s), Adobe XD, Adobe Photoshop, Adobe Premier, Figma.

• Soft Skills: Agile Mindset, Problem-solving, Teamwork, Time Management, Resilience, Empathy.

Education

• Conestoga College, Kitchener Postgraduate Degree in Web Design & Development. May 2021 – Aug 2022

Skills: Information Technology, User-Interface, Responsive Web Design, Computer Science, Database Management.

• Chitkara University, India Bachelor’s Degree in Software Development Engineering July 2016 – Aug 2020

Skills: Object Oriented Programming (OOP), Data Structures, Linux, Software Development Lifecycle.