Parthiban Thiagarajan

About the Candidate

Parthiban Thiagarajan

(431) 726-5493                            tparthiban85@gmail.com
Project Manager/Delivery Manager with 16 years of experience with a track record of successfully delivering large, complex application projects within budget and solutions through expert cross-functional leadership.

·         Program Management
·         CSM (Certified Scrum Master)
·         Service Delivery
·         Risk Management
·         Account Management
·         Customer Engagement
·         Jira, Confluence
·         MS Office, MS Project, Visio
·         Cross functional Management
·         Problem Solving & Critical thinking
EXPERIENCE

Claro Chile (Telecommunications)                                                                                                                    2019 – 2022

Project Manager

·           Led a team of seven individuals in a data analytics project focused on developing innovative Customer Value Management and Campaign Management. The project involved outbound, inbound, and modelling components.

·           Successfully executed a $3 million investment resulting in a monthly revenue increase of $330,000 within six months.

·           Conducted and chaired project kickoffs, status and review meetings, as well as stakeholder meetings.

·           Sprint planning and Agile ceremonies such as Stand-ups, planning, backlog refinement, and retrospectives with knowledge of JIRA.

·           Monitored project progress continuously and produced detailed reports on milestones and deliverables.

·           Prepared project documentation including Project Charter, Scope, Issue tracking, Project Plan, Risk Analysis, Budgeting, SOW, SLA, SIT & UAT. Also, participated in RFP, RFQ, and contract negotiation.

·           Managed project deliverables and prioritized the backlog with the project team. Effectively managed external/internal dependencies, issues, and risks while proposing creative solutions to challenges.

·           Formulated and monitored inter-connected projects and coordinated cross-project objectives.

·           Proactively communicated with all involved personnel to identify problems, create solutions, and implement improvements when needed.

·           Organized and led delivery and 24/7 operational support, utilizing both onshore and offshore       centers.

 

Flytxt Mobile Solutions,                                                                                                                                        2014 – 2019

Senior Delivery Manager

·           Led cross-functional matrix team to develop, deliver and continuously improve Big Data analytical products for telcos around Latin America (six countries), with responsibility for P&L

·           Forecast and monitored account metrics for each client, analyzing customer behavior data to identify opportunities and develop effective marketing and retention strategies

·           Developed beneficial working relationships with all clients, stakeholders and departments

·           Negotiated contracts (revenue share/fixed model) in the best interests of clients and organizations

·           Managed service delivery and operations for Big Data analytical products and Mobile Application development serving telcos in 13 African countries

·           Single point of contact, acting as a bridge between the customer and internal teams

·           Gave proficient leadership to both physical and virtual teams with up to 22 direct reports

·           Achieved 90%+ CSAT score through communication with customers and proactive attention to opportunities to improve their experience

OnMobile Global Ltd                                                                                                                                              2011 – 2014

Associate Delivery Manager

·           Single point interface for the customer to ensure seamless, high quality product deliveries

·           Engaged with account management and customer’s business and technology teams to fully understand and implement client requirements on time

·           Led on project planning, defining scope of work, risk analysis, budgeting, stakeholder engagement

·           Developed and implemented plans for new products’ release and User Acceptance Testing

IMImobile Pvt Ltd                                                                                                                                                    2005 – 2011

Assistant Manager – Service Delivery

·           Deployed, operated and maintained Value Added Service products for major telcos in India including CRBT (Caller Ring Back Tone), WAP (Wireless Application Protocol), IVR (Interactive Voice Response), Talking SMS, Call Filter and BGM

·           Designed network topology considering load criteria, traffic, required scalability. Configured SS7 platform, Signaling Unit and E1s

Education

Masters in Business Administration (Project Management)                                                                                2013

Bachelor of Science in Information Technology                                                                                                        2010

Diploma in Information Technology                                                                                                                               2004

 

CERTIFICATIONS

 

Information Technology Professional (ITP)                                                                                                                 2023

CSM (Certified Scrum Master)                                                                                                                                          2022

Six Sigma Yellow Belt Certified                                                                                                                                         2022

ITIL V3 Foundation Certified Professional                                                                                                                    2016

Microsoft Certified Professional                                                                                                                                      2005