Naila Si Mohammed

About the Candidate

NAILA SI MOHAMMED
Ottawa, ON
CUSTOMER SERVICE & SALES REPRESENTATIVE ~ OFFICE ADMINISTRATOR
Office Administration & Customer Care Professional brings forward over 5 years of experience in various industries supporting teams and departments with targeted goals. Expert knowledge and experience with Office Operations and Vendor/Supplies Management. Experienced with computer databases/software programs and focused on building and maintaining positive customer relations and supporting team members. Fluent in Arabic, English and French. Proficient in MS Office, SAP (Beginner), Quickbooks, Apollo, Ticket Master
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Excellence in Customer Care Best Practices
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Expert Typing Ability; Accuracy & WPM
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Implements Effective Business Flow Processes
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Possesses Strong Work Ethics & Values
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Passionate about Supporting Others
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Positive Team Player & Project Collaborator
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Talented in Customer Needs Analysis & Sales
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Exudes Professionalism & Phone Etiquette
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Strength in Data Entry/Database Maintenance
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Honest, Dependable & Reliable Employee
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Advanced Computer/Software Knowledge
▪ Enthusiastic and Courteous Service to Clients
WORK EXPERIENCE
Administrative Assistant to President, Terix International, Ottawa, Canada 08/2023 – present
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Service coordination, communication and sales support.
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Contracts activation, Invoicing, Account receivable
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Inventory and logistics.
Technical & Sales Engineer-Customer Engagement Coordinator, SLB, HMD, Algeria 2018 – 2023
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Algerian market analysis in terms of Coiled Tubing Intervention needs & contracts study.
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Focal points for 12 different clients (SH and Foreign associates)
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Monthly/Annual activity and revenue forecast
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Field operations follow up, Design and Evaluation
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Follow up with clients on costs, contract consumption, CT usage statistics on SH fields
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Algeria Pipe Management Champion
Coiled Tubing Field Engineer, SLB, HMD, Algeria 2013 – 2015
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Supervising different coiled tubing operations
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Designing jobs using simulations and slb softwares
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Studying post job reports to improve service quality
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Laboratory Analysis : refining, stimulation
EDUCATION
Master’s in Engineering – Chemical Process Engineer, University of Boumerdes 2007 – 2012
PROFESSIONAL DEVELOPMENT
Sales and Negotiation Workshop, SLB Center, Tunis, Tunisia 2019
Hazard Identification and Risk Control, SLB Center, HMD, Algeria 2018
Coiled Tubing Technical School, Kellyville Learning Centre, Tulsa, Oklahoma, USA 2014
Coiled Tubing Operational, Middle East and Asia Learning Centre, Abu Dhabi, UAE 2014 Hazard Identification and Risk Control Level 2, SLB Base MD1, HMD, Algeria 2013
Introduction to Exploration and Production Industry, QHSE, First Aid European Learning Centre 2013
Cell: +1 (514) 531-3695 Email: nailasimohammed@live.fr