Larry Amboye

About the Candidate

Larry Litunda Amboye

Ottawa, Ontario, Canada  larrylitunda@gmail.com  3437772096

SUMMARY
Highly motivated Business Administrator/Manager with 4 years of extensive experience in operations management and business administration. Proven track record of delivering exceptional customer service while managing a team of diverse professionals. Seeking an opportunity to leverage my skills and expertise to drive business growth at my next organization.

EXPERIENCE

Truck Driver Contractor

Swift                                                                                                    October 2023 – Present, Ottawa, ON

·       Managed a personal delivery schedule of over 12 orders per day, ensuring the timely and safe arrival of goods, and maintained a customer satisfaction rate exceeding 98% across various routes.

·       Collaborated with shipping and receiving staff at various companies to locate, load/unload and deliver products to their customers.

·       Performed daily pre trip and post trip inspections ensuring the truck is in good condition.

·       Ensured up to date truck documents such as CVOR, insurance and driver logs.

Canada Post Contractor

T-Empros Transportation                                                                                          April 2023 – Present, Ottawa, ON

·       Safely drive a Truck to Canada post loading docks for delivery of monos.

·       Adhere to all traffic laws, safety guidelines, and company policies and procedures to ensure a safe working environment.

·       Perform routine vehicle inspections and maintenance to ensure the vehicle is in good working condition.

·       Maintain accurate records of deliveries, including proof of delivery, mileage, and fuel consumption.

·       Plan and organize delivery routes to optimize efficiency and meet delivery deadlines.

Kitchen Supervisor

Tim Hortons                                                                                    November 2021 – March 2023, Richmond, Ottawa

·       Supervised team of 5 kitchen staffers while actively engaging with customers and preparing/ serving meals.

·       Enhanced kitchen efficiency and productivity by 25%, developed crew schedules to ensure adequate staff coverage and reduced food costs by 20%.

·       Created training materials and onboarding programs to ensure efficient training of new staff members.

·       Ensured proper shift changes and took responsibility for closing procedures/ kitchen clean up.

·       Maintains kitchen staff performance records and conducts weekly meetings to ensure maximum operational efficiency.

Cashier

Tannis Food Distributors                                                                                May 2018 – December 2019, Ottawa, ON

·       Processed an average of 130 customers daily and maintained accuracy in the reconciliation of cash drawers at the end of each shift.

·       Regularly met and exceeded sales targets, averaging 5% above set goals.

·       Developed and maintained collaborative relationships with customers to increase satisfaction and sales.

·       Utilized strong problem-solving and organizational skills to efficiently resolve customer service issues.

·       Resolved customer complaints in a professional manner and following company policies.

·       Collected customer feedback to report back to management and identify areas for improvement.

Business Manager

Ultimate Communications                                                                             June 2016 – August 2017, Nairobi, Kenya

·       Oversaw the customer service team to ensure delivery of the highest standards of customer service, resulting in a 97% satisfaction rate.

·       Planning and preparing monthly budgets for the company and allocating funds to facilitate daily operations.

·       Managed the day-to-day operations of the department to ensure all goals and deadlines were met.

·       Coordinated with stakeholders, both internal and external, to ensure smooth operations and efficient workflow.

·       Generated monthly performance reports for the directors, providing key insights into staff performance and organizational effectiveness.

·        Provided cost-effective solutions to minimize expenditures.

·       Collaborated with IT team to help troubleshoot technical issues for customers providing solutions and reducing resolution time.

·       Ensure compliance with regulatory requirements and submit annual tax returns for the company.

EDUCATION
International Business Management

Algonquin College • Ottawa, ON • 2018

Bachelor Of Commerce

Minor in Finance • Strathmore University • Nairobi, Kenya • 2016