Juliet Butler

About the Candidate

Juliet N.E. Butler
Customer Service Professional
475 Elgin Street
Ottawa Ontario, K2P2E6
(437)388-6794
julietbutler@ymail.com
www.linkedin.com/in/juliet-butler-65312a63
SUMMARY OF QUALIFICATIONS
★ Customer Service Professional with over 20 years of experience providing exceptional client support in
Hospitality and Management Information Systems with major hotel chains including Marriott, Wyndham and
The Atlantis Resort in the Bahamas.
★ Proven expertise in communication, diplomacy, listening and understanding the needs of both internal and
external clients.
★ Ability to maintain calm and professional demeanor when addressing complex client issues.
★ Background facilitating and providing superior helpdesk support with technical issues.
★ Strong aptitude and willingness for continuous learning and training in technology, software or hardware
troubleshooting.
Proficiency with …
EXPERIENCE
● Customer Service Representative (Bank Teller) March 2019 – September 2019
● Bank of the Bahamas | Nassau, Bahamas
● Apply or remove funds from personal or business accounts, and update client account statements.
● Activate savings and chequing accounts and set up automatic debit for bill payment, utilities, insurance and the
like.
● Initiate foreign and local business accounts, purchase orders and payroll postings.
● Send funds to foreign bank accounts and businesses through wire transfers, calculating and applying fees and
taxes.
● Screen credit card applications, program ABM cards by issuing PIN and password information, and log client
information.
● MoneyGram transfers – forward funds from person to person locally and to foreign countries through
moneygram software, confirm transfer information and rates with clients, collect cash and balance system
ledgers.
Club Mediterranean – Night Auditor/Front Office Agent
● Greet guests upon arrival from the airport, give an informational tour of the resort, and review amenities and
services.
● Close guest accounts at the end of stay, and assist with transportation to the airport.
● Run front office system (PMS) closing procedures, review cashier reports, cash and credit card transactions,
reconcile all unbalanced accounts, follow up with client discrepancies by email.
● Report disturbances and handle client complaints after hours, collaborating with the Security team to ensure
client safety and log reports for subsequent day shift staff.
Nassau Flight Services – Passenger Service Agent
● Facilitate passenger check-in and booking process by reserving seating requests for flight, printing and tagging
luggage, verifying identification, processing luggage fees on overweight or oversize baggage and informing
passenger of airport/TSA policies
● Supervise flight departures including assisting passengers with boarding, wheelchair assistance,
unaccompanied minors, and updating flight times to reflect delays and cancellations.
● Track and locate lost luggage from point of origin, contact locations to organize return of items, and log report
details.
Wyndham Resort and Crystal Palace Casino – Help Desk Analyst
● Call Center – Answer calls with proper greeting and etiquette, listening carefully to client complaints and
requests. Responding quickly to correct all issues in a timely fashion.
● Maintain Communications – monitor CMS and LMS system connections, also providing timely support
inter-departmentally with reports generated in the system for casino games, point of sales and accounts
payables.
● Assist Technicians – Cooperating with IT Technicians in troubleshooting hardware and software issues, i.e,
network cables, installation and maintenance on computers and printers.
● System Back-ups – Initiate system backups at the end of day for hotel and casinos systems separately, to
ensure change over to the new day.
COMPUTER SKILLS
Microsoft Word
Microsoft Outlook
Microsoft Publisher
Microsoft Teams
Google Docs
Windows
MacOs
Skype
Zoom
EDUCATION
H.O. Nash Secondary School (Nassau, Bahamas)
General Certificate of Education (GCE) Math & Art
Recipient of 2 Pitman Certificates in English Language and Literature
The Training Center for Computers (The Bahamas) – Certificate
Basic Computer operation and Software Installation
Hardware and Software Troubleshooting and Support
VOLUNTEER WORK
Le Pont – Centre D’Accueil Pour Demandeur Ses D’Asile (Montreal, Quebec)
Participating in social and cultural activities as a volunteer, internally and externally for the residence. Reference
available.