Joy De los Reyes

About the Candidate

EXECUTIVE SUMMARY
Accomplished professional focused on achieving results through organizational, coordination, planning, communication, and administrative skills and bringing over 10 years of experience in project coordination and management across diverse roles in funding agencies, government organizations, and the non-profit sector.

Project Officer

April 2023- April 2024

The SecDev Foundation

·        Maintained an updated registry of subcontractors, payment schedules, and project milestones for senior management’s review and decision-making.

·        Oversaw project finances by allocating expenses to the appropriate budget lines and ensuring that invoices were accurate, organized, and submitted promptly along with deliverables.

·        Led subcontractor procurement and prepared contracts following procurement & financial guidelines.

·        Collected and analyzed data from social media campaigns and trainings to monitor the progress of key performance indicators.

Testing Analyst

November 2022 – February 2023 [Short-term Contract]
Canada Revenue Agency

·        Analyzed system changes and requirements through testing conditions, and reported any deficiency in the resulting outputs of the 3+ set of cases per day.

Regional Resource Management Officer

August 2022 – November 2022 [Short-term Contract]

Canada Border Services Agency

·        Led the salary and operations budget forecasts by regularly updating them with actual numbers based on the staffing changes and planned procurement of materials and staff travels

·        Processed 10+ staffing requests (i.e., assignments, secondments, and casual appointments) and updated the staff information in the internal systems and logs

Assessment Processing Clerk

September 2021 – June 2022 [Short-term Contract]

Canada Revenue Agency

·        Investigated discrepancies on tax returns, liaised with taxpayers and authorized representatives to validate reported tax amounts, requested essential supporting documents, and resolved cases at a rate of 4 cases per hour with 98% accuracy

Authorization Services Processing Clerk

January 2021 – August 2021 [Short-term Contract]

Canada Revenue Agency

·        Verified authorization requests by contacting individual taxpayers and business owners at a rate of 10 calls per hour and 25 letters per hour

Program Assistant

January 2018 – January 2021

International Institute for Sustainable Development

·        Organized meetings including the smooth transition of an in-person to online Annual Forum in 2020.

·        Arranged hotel and travel bookings for staff and external partners for streamlined logistics and payment.

·        Reconciled monthly card statements, verified eligible expenses and processed expense claims for timely payment.

·        Delivered monthly operational updates on innovative processes and tools.

·        Collected data and initiated the preparation of reports required by project funders.

·        Prepared service contracts for associates and consultants.

·        Facilitated in the recruitment process and onboarding of new staff.

·        Maintained the database of project proposals and approved projects using Salesforce.

EDUCATION AND PROFESSIONAL DEVELOPMENT
Certified Associate in Project Management (CAPM), Project Management Institute                     2023

Master of Development Evaluation and Management, University of Antwerp, Belgium               2008

Bachelor of Science in Economics, University of the Philippines                 2003