Jhansi Kona

About the Candidate

 

Work Summary
Over 9 years of experience in Banking across verticals viz., Product development, Commercial Banking Operations, Trade Finance, Payments, and Payment sanctions processing.

Possess Master’s in Banking and International Finance from the University of Leicester, UK.

¨      Hands-on experience in Product Development, Process re-engineering, Business Development, Client Relationship Management and engagement, and Team Management.

¨      Worked on Banking projects and have proven merit in business analytic skills like Requirement gathering and elicitation, SDLC, Waterfall, and Agile Methodologies.

¨      Deft in handling the customization of various trade finance platforms such as Trade Online, EDOCS, IDOCS, and E SOFTEX in line with corporate requirements by collaborating with business and Technology.

¨      Proficient and have an end-to-end understanding of cross-border transaction handlings like Letters of Credit – MT 700, Bank guarantees MT-760, Bill handling-MT400, Receivable Discounting, Remittances, Capital Account Transactions, Regulatory reporting, and other trade services.

¨       Competent in UCPDC, URC, URR, URDG, and handling document checking Vis-à-vis LC

¨      Handled complex regulatory and compliance transactions of large corporates with the Reserve Bank of India and helped companies abide by the guidelines of the Foreign Exchange Management Act, KYC, and AML alongside business needs.

¨      Digital platform customer satisfaction survey has shown an incremental client satisfaction score from 55 to 83 post-platform remediation in the project handled.

 

Professional Experience

¨      Business Analyst -Infosys Limited                                                                                                            July 2021 to October 2021

Project: HSBC Supply Chain Finance

·        HSBC’s application for receivable discounting based on the invoice details and funding the client after applying charges.

·        Managed and prioritized requirements and enhancements.

·        Performed requirements planning, and prioritization, and supported effort estimations.

·        Understood business requirements and translated into user stories.

·        Participated in scrum events and contributed ideas for better project delivery.

 

¨      Business Analyst- ICICI Bank Limited                                                                                                         January 2019 to July 2021

Project: Neo Trade System

·        Worked on the project to design a new trade workflow application– NTS (Neo Trade System)

·        Application was developed to address the service and audit issues by integrating various applications into a single window reducing the overall time from 6 to 3 hours and efficiency score from 79 to 88.

·        Spearheaded requirement gathering from stakeholders by conducting workshops to understand end-user expectations and defined requirements for the platforms and validated requirements.

·        Worked with AEM teams to define the screen designs and layouts and legal team for content management.

·        Performed UAT testing and conducted training sessions for workshops for end users.

 

¨      Credit Manager for MNC – ICICI Bank Limited                                                                                         July 2018 to January 2019

Project: Customization of Corporate Internet Banking (CIB):

·        Maintained full knowledge of changing regulatory requirements and imbibed to meet the financial spectrum.

·        Onboarded more than 20 relationships to the bank by convincing parent company with Global Banking Mandate.

·        Appreciated the overall relationship value of the customers by 35% by cross-selling resulting in better wallet share.

·        Monitored client portfolio for credit and payment terms and ensured 100% compliance.

 

¨      Team Leader – ICICI Bank Limited                                                                                                           March 2014 to July 2018

Project: IGRS Automation and Process Re-engineering:

·        Managed a team of 10, achieved 98% processing time and a 97% accuracy rate for trade transactions through consistent feedback and mentoring.

·        Steered training sessions, resulting in 50% reduction in remittance handling time, and improved customer satisfaction.

·        Redesigned business process for the IGRS system, introducing a process map for remittances over $100,000, manual second-level monitoring, and a report of unmapped remittances. This decreased the risk for the bank by ensuring high-value remittances were monitored.

·        Developed a system to automatically send triggers to registered email IDs, reducing TAT for handling remittances by over 50% and improving internal efficiency.

 

¨      Customer Service Manager– ICICI Bank Limited                                                                                 May 2012 to March 2014

Project: Decentralization of EEFC Conversion

•     Consistently achieved high customer satisfaction ratings, resulting in a 96% customer retention rate.

•      Managed multiple functional roles including Trade Finance Operations, General Banking and Cash Operations, and Client

Relationship management.

•     Collaborated with cross-functional teams to handle corporate clients’ Account Opening and KYC, Inland, Import, Bank

Guarantee, Remittances, and Exports, processing an average of 45 transactions per day.

•     Analyzed the as-is and to-be process flows for Foreign Currency conversion and reduced processing time from 4 hours to 15 minutes.

 

Applications worked on:
¨      Jira & Confluence

¨      SWIFT -SMSA and SFMS – MT and MX modules

¨      Payment Sanction Screening AML Tools – AMLOCK

¨      Foreign Payments application -iGRS

¨      Core Banking System – Finacle 7x and 10x

¨      Loan Origination System (LOS)

¨      Lead Management System (LMS)

¨      Forex conversion -FX online, Murex

¨      Trade Services -NTS (New Trade System), Omniflow, Tradefactory

¨      MS Office Suite

Achievements
¨      Awarded “Digital  Icon Award” from Leadership for migrating clients to Online platforms in January 2019.

¨      Served as South Zone coordinator for UAT and Deployment of Omniflow, NTS, and Finacle.10 applications.

¨      Received the “Hawk-Eye Award” for identifying transactions that violated AML/ Compliance guidelines in April 2018.

¨      Awarded “Best Service Manager” for the year among 600+ contenders

Education and Certifications
¨      Certified PSM I (Professional Scrum Master) and PSPO I (Professional Scrum Product Owner).

¨      MSc Banking and International Finance – 2022 from the University of Leicester, UK.

¨      MBA in Banking (Trade Finance) from Manipal University, India.

¨      PG Diploma in Banking (Trade Finance) from ICICI Manipal Academy, India.

¨      Bachelors in Pharmacy from G. Pulla Reddy College of Pharmacy, Osmania University, India.