Faiza Abdus Samad

About the Candidate

Faiza Abdus Samad

Ottawa • +1-613-552-9717 • faizasamad0412@gmail.com • linkedin.com/in/faiza-abdus-samad

 

10 plus years experienced Project Manager worked in digital transformation, governance, business applications, process optimizations, financial planning & portfolio management using both waterfall and agile methodologies. Worked with multinational & multicultural teams in varied time zones delivering releases on B2B, B2C & Enterprise application for internal & external customers

 

SKILLS
·         Programs management                                         Stakeholder management

·         Project management methodologies                     Budget planning & management

·         Process optimization & improvement                    Resource management & optimization

·         Adaptability & Team work                                      Change Management

·         Microsoft Project, Azure DevOps                          Microsoft Sharepoint, JIRA

·         Governance

 

PROFESSIONAL EXPERIENCE
IT Project Manager (Telenor Group-Norway ASA)                                                     2019 – 2023

Spearheaded end-to-end Agile project management life cycle for Strategic, Core IT, Customer-facing, Enterprise & Digital projects at Telenor

 

●     Developed, tracked and managed project plans, timelines, budgets and the scope.

●     Managed project documentation (e.g. Project Charter, BRD, SD, Risk Matrix and Mitigation Plan, Issue Register, etc.).

●     Responsible for all project oversight, including planning, directing and managing development, functional & business resources, testing activities and setting customer expectation.

●     Spearheaded delivery of B2C self-care App achieving 35 million MAUs as Agile Project manager.

●     Successfully delivered 2 x B2B Apps for Point of Sale data across 150,000 Retailer with annual revenue of $6million.

●     Achieved 80 percent increase in Customer enablement, satisfaction & rapid acquisitions to empower organization’s digital transformation journey.

●     Ensured timely risk assessments along with mitigation plan.

●     Led process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 4+ departments and cut down paperwork by 75% hence contributing towards process improvement initiatives.

●     Took initiative to coach, mentor, and orient co-workers and actively support team-based developments.

●     Coordinated with project staff and lead communication with stakeholders to manage expectations by sharing regular progress and updates by conducing regular status meetings with key stakeholders & steering committee meetings for key decisions.

●      Identify, report and coordinate day to day resolution of issues on war footing basis, manage escalations.

●     Provided the highest quality services possible to all external and internal clients while managing strong relationship with stakeholders.

●     Controlled and closed projects against defined time, scope and budget while adhering to polices & processes.

●     Leading financial management & manage project resources, remote & international including procuring project staff & Capacity.

●     Hands on experience of JIRA for sprint planning, managing user stories, scheduling, issue tracking, task assignment and reporting.

 

Digital & Finance Project Manager (Telenor Group-Norway ASA)                         2015 – 2019

Led Project Portfolio (PMO office), CapEx & OpEx Financial Management, Infrastructure Demand Management of $400M, IT Strategy & Workflows

●     Managed financial aspects of projects including budgeting, forecasting and cost control for a portfolio of 15+ projects, with a total budget of over $800M annually.

●     Conducted the cost optimization exercise resulting in $20M reduction in OpEx cost hence contributed towards company’s savings.

●     Devised & Implemented IPROC (procurement) tool in liaison with finance department hence resulting in reduction of PR/PO issuance time from three weeks to 1 day hence achieving 95 percent efficiency in the process.

●     Led & implemented Operational Framework for issue logging ,tracking, resolution, Email notification established, Pandora alerts implemented for NOC alarms bringing in 80 percent efficiency in process.

●     Revamped the Application’s Architecture from old legacy to modernize architecture, revamped UI/UX user journey, optimized APIs, queries. Implemented reusable workflows & modules with enhanced security making the Application 80-85% more efficient, optimized & secure

●     Devised & Implemented IPROC (procurement) tool in liaison with finance department hence resulting in reduction of PR/PO issuance time from three weeks to 1 day hence achieving 95 percent efficiency in the process

●     Participated & facilitated in IT Strategy development with management.

●     Designed and implemented workflows for financial processes.

●     Forecasting and reporting of Infrastructure demand management.

●     Managed Resource planning and budgeting

 

Project Manager (Jazz Group-Orascom)                                                                       2007 – 2015

●      Executed & implemented full automation of end to end BTS Rollout workflow for the company along with the integration of reporting tool “Business Objects” hence achieved 80 percent efficiency in process, time & human resource.

●     Managed coordination between various technical department & international vendors for the deployment of BTS rollout (Radio Network) solution.

●     Performed System Administration, Data migration, configuration.

●     Implemented Reports on Business Objects tool.

 

EDUCATION
●     Bachelors of Computer Sciences – Comsats Institute of Information Technology

 

CERTIFICATIONS & TRAININGS
●     Agile foundation – LinkedIn

●     Prince 2 foundation – Business Beam

●     Intermediate expert journey- agile – CrossKnowledge

●     Business objects – GammaNetone

●     IBM Cognos – IBM

●     Culture of excellence, operationalizing values – Jazz

●     PMP Training (35 PDUs)