ESTHER COMPERE AGNANT

About the Candidate

Esther Agnant Compère
414, Carpenter Way,

Phone: 343-575-2309

esthercomperea@gmail.com

 

PROFILE
●      BA diploma

●      10+ year experience in customer services

●      High attention to detail and highly self-motivated

●      Ability to multi-task and stay organized.

●      Friendly and professional demeanor

●      Remarkable communication skills and team worker

●      Critical and quick thinking, empathy and strong persuasion skills

●       Problem-solving skills

●      Computer skills: MS Office, Internet, social media.

●      Bilingual: French, English

 

EXPERTISE FIELDS

 

Customer Services:

o   Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
o   Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
o   Fulfill customer expectations in a manner that complies with policies, practices and procedures.
o   Accurately complete appropriate documentation for each transaction and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.
o   Receive visitors and arrange for them to meet the appropriate physician, provide information regarding their files.

 

Administration:

 

–         Was responsible for a variety of tasks for meeting and conference preparation.

 

–         Responsible for a wide variety of administrative and customer service assignments including correspondence management.

 

–         Answering and receiving calls, schedule and organize the Director’s calendar.

 

–     Ensuring appropriate travel arrangements (hotel, air, etc.) were in place, reserve conference rooms, interpreters, video conferencing, and ensured appropriate protocols in place for international participants; received and managed cash; provided information to external organizations.

 

–         Assisting physicians that come in to do assessments; Reception duties, answering calls, attending to clients and visitors; Keeping inventory and office supplies on check; Ensuring that all operations are taken off.

 

 

Accounting:

 

–         Process financial transactions: deposits, withdrawals and bill payments; provided clerical and procedural support to customers as required.

 

–         Assist in the management of invoices, receipts, purchase orders and petty cash; prepare MSRS, cheques, vouchers including supporting documents for payment; categorize and analyze expenditures on spreadsheets and prepare receipts; use a variety of in-house computer systems for accounting purposes.

 

Clerk / Receptionist:

 

–      Answering and transferring calls.

 

–      Receive visitors and arrange for them to meet the appropriate officer, provide information regarding CROH and other Caricom Member States.

 

–      Follow up on correspondence and undertake translation of simple documents.

 

–      Maintained conference room calendars, arranged meetings and conferences as requested; liaise with Immigration regarding the request of visas for Haitian Officials to travel to other Caricom Member States.

 

 

EXPERIENCE

Customer Service Representative
Mar 2022-Jan 2023
NTT Business Process Outsourcing
Administrative support, 2019 Randstad (CIRA Medical Center) 1929 Russell Road, Ottawa

 

Administrative Assistant to the DOE, 2015-2018
Marriott Hôtel, Port-au-Prince, Haiti

 

Assistant to the Minister of Culture, 2013 – 2014
Cabinet of the Minister of Culture and Communication, Port-au-Prince, Haiti

 

Clerk / Receptionist, 2011 – 2013
CARICOM Representation Office in Haiti (CROH)

 

Administrative Assistant, 2009-2010
Fondation d’aide et de Mentorat pour l’Instruction des Enfants (FONDAMIE) Haïti

 

Operations and Credit Officer, 2007-2009
Coopérative d’Epargne et de Crédit de la Communauté Haïtienne (CECCOMH)

 

 

EDUCATION

Ontario Secondary School Diploma,
2020
Education Permanente (Ottawa)

 

Personal Support Worker (Certificate)
2019-2020
Ecole des adultes “Le Carrefour” (Ottawa)

 

Business Administration (Level II, License)
2002-2006
Institut National d’Administration, de Gestion et de Hautes Etudes Internationales (INAGHEI)

Accounting (Diploma)
2002-2004
Ecole de Commerce Maurice Laroche (Haïti)

 

Hospitality Training (Reception & Accommodation Certificate)
2004-2006
Ecole Hôtelière d’Haïti

 

 

 

Relevant Trainings
●      English as second language, 2019

●      ELP – Assessment #1 Administration

●      Transitioning from Technical Professional to management

●      Food Handler Certificate 2019

●      Health & Security (FIIT) 2019

●      Gentle & Persuasive Approach 2020

●      SIMDUT

●      Reanimation Cardio-Respirator (RCR) 2020

●      Interpersonal and Intercultural Communication 2020

 

 

 

VOLUNTEER

 

Ecole des Adultes “Le Carrefour”

2019

–         Assist with clothes and food distribution.

 

Toastmasters Francophone Ottawa

2021

–         President of the club

–         Liaise with another club in the area.

–         Organize elections 2022 and assured transitioning to the new committee.

 

Church Francophone Orleans

2022 to date

–         Responsible of the Children Ministry at the church.

–         Run a summer camp in 2022.

–         Maintain the department according to the church policy.