Elizabeth Adesanya

About the Candidate

ELIZABETH O. ADESANYA

Ottawa, Ontario

elizabeth.oadesanya@yahoo.com – 514-231-6360

http://www.linkedin.com/in/elizabethsalesforcebusinessanalyst

 

JOB OBJECTIVE

A Business Analyst role with World Skills

 

PROFILE

·        Proficient in managing backlog items and organizing daily scrum meeting

·        Excellent ability to identify, negotiate and document requirements, break them into workable items, scope and prioritize based on business                     needs and resources availability – all in collaboration with project managers, department managers and clients

·        9 years experience working in a client facing environment as customer service specialist, business process analyst and relationship manager in               the banking industry

·        2 years experience working with development team in an agile and waterfall environments

·        Master of Business Administration with area of specialization in International Business Management

·        Computer skills: Microsoft Office Suite, Salesforce (CRM) and Collaboration tools i.e Jira, Confluence, Trello, Lucidchart, MS Visio, Canvas,                   Mural with accurate keyboarding and data entry skills.

AREAS OF EXPERTISE

Business Analysis

·        Collaborated with development team to create user stories, acceptance criteria and test cases which helped in moving from manual process to                 automating system and increasing revenue for my client

·        Supported Product Owner to prioritize requirements in the product backlog, got involved in sprint planning, daily scrum, sprint retrospective                 and review

·        Ability to identify operational efficiencies and gaps and develop plans/recommend solutions

·        Strong ability to research, collect, organize, analyze complex or technical data and prioritize work while meeting multiple deadlines

Project Coordination

·        Coordinated the day-to-day activities of my department i.e scheduling meetings, preparing and processing correspondence as requested

·        Assisted teams in my department with administrative tasks, organized and maintains the filing systems for the division

·        Served as Liaison Officer between departments to ensure that correspondence were timely delivered which led to effective collaboration among internal stakeholders.

Administration

·     Coordinated the day-to-day activities of my department i.e scheduling meetings, preparing and processing correspondence as requested

·     Assisted teams in my department with administrative tasks, organized and maintains the filing systems for the division.

PROFESSIONAL WORK HISTORY

Business Analyst (contract)                                                                                                                    May 2022 till date

BlackTech Hub, Ontario, Canada

·        Collaborated with development team to create user stories, acceptance criteria and test cases which helped in moving from manual process to automating system and increasing revenue for my client.

·        Attended requirements elicitation sessions with stakeholders and also documented the requirements.

Achievement:  Increased revenue and improved customer satisfaction loyalty by 30%.

 

Salesforce Administrator                                                                                                                                              Nov 2021 to Feb 2022

Incloud Business Solutions Quebec, Canada

·        Participated in requirements elicitation meeting and also provided support to the Financial Services Cloud team.

·        Created profile, fields, page layouts and customized reports and dashboards.

Technical Support/Customer Advisor                                                                                                                 May 2021 to Nov 2021

Concentrix Technologies Limited, Quebec, Canada

·     Resolved customer’s issues using Salesforce application to document cases and proffer lasting solution with positive feedback.

·     Resolved 80 tickets per week at start, by the end of November the total processed tickets increased to 150.

Achievement:  Increased quality rate to 90%.

Financial/Customer Service Advisor                                                                                                                   Oct 2018 to April 2021

Alorica Inc., Quebec, Canada

·     Provided exceptional customer service experience to inbound and outbound clients

·     Negotiated payment plans and advised customers on alternative payment options.

Achievement:  Increased revenue collection from 50% to 75% and quality rate to 90%

Team Lead, Customer Service                                                                                                             June 2013-April 2018

First Bank of Nigeria Limited

·     Managed over 10,000 accounts and investments which in turn generated over $200,000 monthly deposits.

·     Collaborated with business stakeholders during the migration from the old Internet Banking platform to the new solution.

Achievement:  Revenue generation of over $20,000 monthly from digital products and $200,000 income from deposits

Business Process Analyst/Foreign Operations                                                                                               Feb 2009-June 2013

First Bank of Nigeria Limited

·     Participated in developing the business requirements documents for processing Money Transfer Payments such as Western Union, MoneyGram            and Ria.

·     Supported project team with the implementation of Bureau De Change new application and reduction of processing time.

Achievement:  Reduced complaints rating and also generated income of $30,000 from sales of forex monthly.

Administrative Analyst                                                                                                                          Jan 2003-Jan 2009

First Bank of Nigeria Limited

·     Coordinated the day-to-day activities of the my department  i.e scheduling meetings, preparing and processing correspondence as requested

Assisted teams in my department with administrative tasks, organized and maintains the filing systems for the division

·     Collaborated with key stakeholders in Treasury Department and Foreign Operations to organize meetings.

Achievement:  Provided exceptional quality services to inter-departmental teams in a timely and efficient manner

EDUCATION

·        Professional Development Certificate in Business Analysis                                                        2021-2022

McGill University, Quebec, Canada

·        Master of Business Administration (MBA) – International Business Management               2004 2006

Lagos State University (LASU) Nigeria

·        Bachelor Degree in Secretarial Administration                                                                              1996-2001

Yaba College of Technology, Lagos State, Nigeria

CERTIFICATIONS AND TRAINING

·        Project Management Professional (PMP) training organized by World Skills Employment Center, Jan-Mar 2023

·        Professional Scrum Master (PSM 1) Certification, Scrum.Org, June, 2022.

·        Salesforce Certified Administrator SCA, January, 2022.

VOLUNTEER/INTERNSHIP

Project Lead

Local Grown Salads                                                                                                                                                               August-Sept 2022

·        Supported and worked collaboratively with Sales team in developing documentations for sales funnel that helped promote and generate leads.

Salesforce Administrator                                                                                                                                                     March-May, 2022

Talent Stacker Salesforce Career Development Program

·        Configured Salesforce Security, ongoing maintenance, structuring of roles, profiles, permission sets and sharing Settings for automated tracking system.