Chioma Onaolapo

About the Candidate

A result-oriented Business System Analyst and product owner professional with over 8 years’ experience, with strong and exceptional experience in enterprise architecture, business systems analysis and project management. An exceptional, customer-centric, confident, hardworking, supporting individual who is open to apply different concepts of Information Technology.

PROFILE 

• Experienced in Software Development Life Cycle (SDLC), Project Management Lifecycle (PMLC), LEAN, Agile and Waterfall Methodologies of project delivery.
• Experienced in software and data integration leveraging on integration technologies such as ETL and API
• Experienced in documenting requirements for the implementation SOAP and REST APIs
• Experienced in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
• Exceptional process modelling skills required in reviewing and analyzing business processes to identify areas for process improvements or process reengineering for improved service delivery
• Excellent organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
• Experienced in data analysis, entity relationship diagrams and relational database management system
• Experienced in creating project charters, project plans, business cases/assessments, business requirements documents, test plans and terms of reference.
• Experienced in the principles around information management concerning documents and records collection, retrieval and retention.
• Experienced in facilitating UAT and defect management using Jira and HP QC
• Establishing Accessibility Guidelines and AAA compliance on all digital products.
• Knowledge of WCAG 2.1 AA and AODA requirements
• Experienced in translation and interpretation of technical design specifications, and application of knowledge to projects
• Experience in ERP implementation projects

TECHNICAL SKILLS: MySQL, Think Cell, Cognos, Oracle Flexcube, Penetration testing, Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), Power BI, Microsoft project, JIRA, Confluence, MS Project, Microsoft Visio (BPMN 2.0), Shared Point, Miro, Mural, Balsamiq, Figma, Trello, Documentation (Epics, Stories, tasks), Business Intelligence, KPI Dashboard and Scoreboard, Salesforce.

PROFESSIONAL EXPERIENCE

PHD Consulting                                                                                                                      Nov 2021 – Till date Business Analyst Consultant

• Lead assessment of business needs, AS-IS and TO-BE business process modeling utilizing tools like BPMN 2.0
• Lead structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs, identifying gaps (Gap Analysis) and recommend options, risks, and cost vs. benefits.
• Lead requirements gathering to determine customer requirements and suitability of Summit product offerings to support the RFQ/RFP procurement process to meet stakeholder needs.
• Elicit business requirements from various stakeholders across multiple lines of business through document analysis, interviews and workshops.
• Lead business process transformation and facilitate and manage stakeholder and client relationships to design solutions and meet business and enterprise needs supporting end users across 6 countries
• Provided transitioning and post-implementation support, including training, application monitoring, and troubleshooting problems with technical specialists
• Champion business process and workflow mapping/analysis and documentation using Visio and Lucid chart.
• Participates in Agile sprint planning and coordinates the testing team throughout to ensure quality deliverables by the end of the sprint

Passion Tree Care Services                                                                       Feb 2019 – Nov 2021  Business Analyst

• Creating and obtaining sign off on assessments for proposed initiatives
• Ensuring regular flow of information between the project teams, using Google Docs for document library and collaboration, Gmail, formal and informal briefings sessions, memos, presentations.
• Eliciting and documenting requirements, define Business requirements, functional and non-functional requirements.
• Eliciting functional requirements using customized questionnaires, focus group meetings and JAD sessions.
• Creating requirements document as an incorporation in the request for proposal (RFP) and request for information (RFI) process for the procurement of Scanning and Image Enhancement software solution
• Creating functional design specifications based on validated functional requirements
• Creating Business Process Decomposition and Process Flow for process design and analysis.
• Preparing and regularly updating information on the BRD, obtain sponsor’s sign off.
• Assisting the development team, QA team, to monitor and test that the application performed up to specification.
• Analyzing current states of affairs (As Is), formulate future state (To Be), and performed a gap analysis.
• Acting as project lead in some instances and support the Project manager to ensure that the project remained within timelines and that there is no scope creep.
• Working in consultation with the project team with direction from the Steering Committee to monitor and develop artifacts as set down within the project plan and timelines.
• Participating in verification and review sessions with the project team and business users as required.

Union Bank                                                                                                                      Jan 2016 – Jan 2019

Business Analyst

• Elicited and translated customer product requirements into comprehensive, complete and accurate business, functional and non-functional requirements.
• Lead the definition and recommendation of system solutions to meet business goals and product requirements which satisfy legal, regulatory and client requirements
• Created business requirements documentation (BRD), functional design documentation (FDD) and supported creation of functional Test Plans.
• Created process models based on strong understanding of process flows, requirements gathering techniques, conducting structured analysis, data modeling, process mapping, Software Development and Project Management Life Cycle
• Identified functional or operational gaps through competitive analysis, research, monitoring industry trends and prioritizing customer’s requests
• Facilitated UAT and defect management.
• Post implementation verification
• Conducted process analysis, gap analysis and investigation of existing functionality of different business systems
• Liaised and consulted with the client to obtain an understanding of their products and services
• Contributed to the implementation of segregated funds under insurance channels and communicated effectively between internal and external stakeholders to ensure product satisfaction is maintained
• Documented business artifacts utilizing industry best practices to ensure usability, scalability, maintainability
• Participated and conducted walkthroughs for business requirements, design specification document, and approval of functional test plans
• Participated in defining test strategy and perform business product testing to ensure product quality is maintained

Comcloud IT Services                                                                                                    Nov 2014 – Dec 2015 Business System Analyst

• Performed end to end process analysis of different business processes in different lines of business and departments
• Conducted walkthrough with stakeholders to ensure that the right information has been communicated and documented
• Completed current state documentation (AS-IS) process models and documentation using Microsoft Visio BPMN 2.0
• Completed analysis of current state (TO-BE) process flow to identify opportunities and areas for business improvement.
• Conducted sessions with multiple stakeholders impacted within the business process to validate and obtain sign off after a couple of iterations
• Created a high-level business process map for C-level executives using the top-down approach for the purpose of high-level communications
• Analyzed different business process data output like the suspicious transaction report with an objective of recommending enhancement of data collected from the business process
• Documented findings from analysis after due consultation with key SMEs and stakeholders
• Conducted stakeholder walkthrough to validate documented business processes.
• Incorporated keys policies and standards into business process maps and business process documents to capture tasks and sub-process that are reliant on compliance with company regulations and guidelines.
• Prepared and submitted detailed business process analysis to client review committee with a summary of identified area for improvement within business process.

Zenith Bank Plc                                                                                                        Jul 2011 – Oct 2014

Financial Analyst

• Prepared and analyzed financial reports, bank reconciliation and budgets in MS excel and report using power point and Think-cell.
• Supported cross-functional team (operation and accounting team) with annual budgeting process; Provided metrics, benchmarks, KPIs to drive assumptions; deep dive into drivers and identifying possible improvements, and consolidate across assigned facilities
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into the accounting system.
• Reduced receivables by 300% through effective communication skills while contacting and following up with customers.
• Identified, analyzed, and monitored KPIs, dashboard and communicate timely to business leaders through intelligence reports
• Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.
• Calculated and prepared checks for utilities, taxes, and other payments.
• Provided clarifications to tax authorities, auditors and other inspection statutory agencies.
• Established and integrated new investments into existing systems and processes
• Prepared financial statement budget & forecast. Provided trend and variance analysis on the financial statement
• Participated as a Subject Matter Expert in financial modules of Oracle ERP implementation.

EDUCATION & PROFESSIONAL QUALIFICATIONS
·      Certified Business Analyst Professional (CBAP)

·       Project Management Professional (PMP)

·       Certified Scrum Product Owner (CSPO)

·       Certified Scrum Master (CSM)

·       Salesforce Certified Administrator (SCA)

·       Bachelor of Science in Accounting

·       Graduate Certificate in Project management

Centennial College, Business School, Ontario, Canada