Chimankpam Williams Uzoma

About the Candidate

CHIMANKPAM WILLIAMS UZOMA
13-3205 Uplands Drives, Ottawa, Ontario|williamsuzoma7@gmail.com|343-463-8271
SUMMARY
Detailed-oriented operations manager with over 7 years of experience leading teams in healthcare,
education, and consulting. Applied communication, organization, and project management skills to
save employers time and money. Strong collaboration and management skills. Experience using Jira,
MS Visio, Spreadsheet, other MS packages and project management tools to track assignments.
EXPERIENCE
Project/Operation Manager
Pallium Canada (Ottawa, ON) Oct 2021- Nov 2022
• Lead the development of the foundational policies, guidelines and other documents that outline
managers of operations of CSR with a strong emphasis on best practices.
• Ensure Management and employees’ full understanding of business needs, auditing
compliance, tracking progress toward goals, and measuring analytics.
• Assist in performing impact and cost-benefit analysis based on the project’s schedule,
specifications, and budget.
• Performed risk analysis on identified business risks and recommended a mitigation plan leading
to a 30% increase in profitability.
• Perform process GAP analysis between the current state and future state requirements.
• Executed business process redesign, mapping, and identifying opportunities for process
improvements for core online learning operations and increasing performance by 30%.
• Led a team of 4 on a project utilizing remote work and project management tools in the
planning and implementation of the operation improvement focus on delivering organization
services to our customers.
• Coordinate and participate in project meetings with vendors and stakeholders.
Operations Manager
Ubenwa Intelligence Solutions Inc (Ottawa, ON) Feb 2021- Sept 2021
• Provide training and oversight functions on data quality control to partners and associates in
3 facilities.
• Provided supervisory functions to a team of 15 members overseeing the implementation of
research work on product testing.
• Prepared strategic plans, work plans, policies, and SOP for customer service management.
• Supervise the management of clients’ requests for customer service policies, procedures, and
best practices.
• Continuously monitored and evaluated processes to find areas of improvement, significantly
improving the client experience by 45% by advising resource allocation.
• Analyzed and documented end-to-end business processes and functional requirements,
covering multiple divisions, resulting in the established standard business process.

Senior Operation Manager
Incubator Africa (Lagos, NG) Feb 2018- Apr 2020
• Assist with the development of annual budgets, operational standards, and strategic business
goals.
• Facilitate the development of the annual budget, operational processes, and strategic
business goals, devising tailored proposals for increased efficiency, and reduced operating
costs while mitigating production or supply chain issues.
• Engage in high-level negotiations, generate lucrative contracts, and build beneficial
partnerships with clients via regular, productive communication.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and
regulations.
• Perform stakeholder engagement analysis using RACI MATRIX for the 3 projects
communicating, translating, and simplifying business requirements to ensure buy-in from all
stakeholders.
• Identified and recommended opportunities to update or improve service procedures to senior
management.
• Assessing change proposals and defining solutions to help the 5 organizations undergoing
incubation and acceleration achieve their goals.
Senior Business Operations Analyst
Centre for Public Policy Alternatives (Lagos, NG) Jan 2016- Dec 2017
• Performed in-depth research and analysis to help 10+ companies stay ahead of their
competition.
• Led 4 business analysts in documenting client requirements and implementing all parts of the
product lifecycle, serving as the liaison between clients and team to ensure alignment with goal.
• Managed a team of 4 that compiled data using data visualization and Excel, working to infer
meaningful insights that improved organizational processes by over 80% for several companies.
• Documented all business processes and operating procedures from scratch for an early-stage
startup.
• Elicit business requirements, interpret estimated costs from the EMR vendors, and documented
the business requirements and documented vendor requirements to meet the project goal.
• Perform process GAP analysis between the current state and future state requirements.
• Coordinate and participate in project meetings with vendors and stakeholders.
• Developed KPIs, and tracked KPI progress, presenting reports and insights to C-suite managers
and stakeholders.
Project Operations Officer
Rhemacare Integrated Dev. Partnership (Port Harcourt, NG) Jan 2015- Dec 2015
• Supervised a team of 36 members in designing, testing and implementing a national youth
survey covering 12 states of Nigeria from all 6 geopolitical zones and focused on evaluating the
national youth policy and national youth leadership.
• Developed SOW, and training manuals, and conducted training for Site Admins, Practice
Advisors, and Physicians as well as presentations for targeted audiences.
• Developed, designed, and supervised the implementation of 2 national evaluation research
projects on nutrition and health and inequities worth $70,000 by the International Potato
Centre
• Compiled and wrote the end-of-project report for the implementation of the SHIPS4MARPS
project in 5LGAs in Rivers State.
• Provided program support for the Implementation of the LOPIN-1 project in the enrollment
of OVCs in 2 LGAs with a 70% enrollment.
Project Officer
Support for Mankind Development Initiative (Port Harcourt, NG) April 2013- Dec 2014
• Managed a team of 12 volunteers in the implementation of a malaria social mobilization program
in 2 LGAs in River State where we reached over 1,600 households.
• Initiated the implementation of the active finding of new TB cases in an urban slum in Port Harcourt.
• Worked with the team that delivered on the project that studied inequalities among women
in the extractive and service sector funded by IDRC
• Develop white papers and research publications on Nigeria’s youth, health policy and nutrition.
• Execution, communication, and dissemination of project findings to all stakeholders.
• Stakeholders’ management of all projects under the youth and health policy research group
EDUCATION
• Master of Business Administration-Business Analytics (MBA, Carleton University)- Ongoing
• Master of Public Health- Health Policy and Management (MPH, University of Ibadan)- 2016
• Bachelor of Science-Human Anatomy (BSc, University of Port Harcourt)-2011
CERTIFICATION/MEMBERSHIP
• Chartered Institute of Project Management – Chartered Project Management Professional (CPMP)
2013
• International Institute of Business Analysis – Certified Business Analyst (CBAP®) 2023