Bruno Quinzan

About the Candidate

SUMMARY
I am a professional focused on achieving customer satisfaction, experienced in implementing projects related to improving
existing operational software tools and implementing new ideas. As a subject matter expert, I served as a liaison with the IT
team and working together with the Quality Assurance Specialist to design and execute tests from the user perspective,
writing new guidelines and training. I am a customer-focused IT professional interested in finding a fulfilling work in this field.

Relevant experience and technical SKILLS:

• Providing support for information technology issues to end users (remote and in-person)
• In-person assistance to resolve problems related to computers, peripherals
• Four years of experience in a technology or support related environment, broad knowledge of and practical experience with various software applications, operating systems
• Team Player and focused on Customer Service
• Empathetic, determined, proactive and critical thinking
• Design and execute tests cases and user acceptance testing
• Bug Tracking and Reporting
• Attention to details, process/guideline updates
• Familiarity with SQL, HTML, CSS, JavaScript, PHP

WORK EXPERIENCE

Sales Associate
TJX – HomeSense, Ottawa, Canada
October 2023 – Present

• Greet customers and enhance in-store experience
• Process daily shipments
• Ensure the organization and merchandise standards
• Cashier

Operational Analyst
GOL Airlines, Sao Paulo, Brazil
January 2017 – September 2021

• Understand the needs of the operational area and mediate with the development area of new solutions and/or
  adjustments to existing systems
• Support for remote and in-person users
• Manage and configure user profiles according to each role
• Provide technical information to assist management in making decisions about new solutions
• Link between Managers, IT, Operations and Quality Assurance Specialist

VOLUNTEER EXPERIENCE
Check-In Agent
OceanAir

• Boarding of children with cancer to have their first experience of flying on an airplane

EDUCATION
Computer Programming
Algonquin College, Ottawa, ON
2023

Tourism
Anhembi Morumbi University, São Paulo, Brazil
2002