Basema Nemeh

About the Candidate

Basema Nemeh
Ottawa, ON | basima979@gmail.com | 613-899-2712 |

 

PROFESSIONAL SUMMARY

 

·         Experienced individual with strong interpersonal, influencing, and time management skills

·         Experienced HR Coordinator with extensive background in staff recruitment.

·         Possesses excellent analytical and organizational capabilities, prioritizing skills, action-oriented, detailed oriented, exercises sound judgment

·         Enthusiastic customer service representative with seven years of experience

·         Excellent communication skills – verbally and in writing, active listening skills.

·         Certified in Standard First Aid & CPR/AED level C

·         Bilingual in English & Arabic

EDUCATION

 

·         Office Assistant Certificate of Achievement                                                                  December 2021

St. Lawrence College, Brockville, ON

Coursework included:  Office Procedures and Technology (Managing Physical and Electronic Records, Maintaining Financial Records, Planning and Organizing Meetings and Events, Coordinating Business Travel, Handling Mail and Using Reprographic Equipment), Communication, Math Refresher, Medical Terminology, Microsoft 365 – Word, Excel, PowerPoint, Publisher, Access

 

·         Bachelor of Arts, English Literature                                                                                    1996-2000

Al Baath University – Homs – Syria

 

WORK EXPERIENCE/RELEVANT SKILLS

Administrative Office Support                                                                                       January 2022

Ottawa-Carleton District School Board / Pinecrest Public school

 

·         Respond to in person & over the phone inquiries providing information to staff, parents, and students.

·         Coordinate the student information system such as inputting data, verifying information and providing reports as requested.

·         Ensure availability of supplies by researching products and initiating on-line purchase requisitions.

·         Open, screen and distribute incoming and outgoing mail, faxes, and emails.

·         Provide aid to students in the case of injury or illness.

·         Connect and support newcomer students and their parents to school and community.

 

Consultant, Gift Registry

Hudson’s Bay Co.- Ottawa, ON                                                                       July 2014 –March 2020

 

·         Management of schedule and appointments, organizing meetings through the Consultation process.

·         Help couples through introducing them on using scanners, store products and available brands.

·         Log and wrap gifts for the brides and arrange for gift pick up.

·         Participation at 2 Bridal Events per year.

·         Responsible for the BOPIS orders (order online pick in-store), special orders and system update.

·         Greet and welcome all customers, listening to shoppers’ needs, give them options and advice.

·         Handle all returns professionally and processing cash/credit/debit purchases at register.

 

HR Support Coordinator

Syriatel Telecommunications GSM CO.- Syria                                                  2008 – 2011

 

·         Responsible for recruitment, including temporary and full-time profiles.

·         Hired 50 full-time professionals in 2008 for Company’s first Call Centre at Central area.

·         Handle internal transfer requests and interviews.

·         Ensure updated records on HRIS, MPRF status, employment, and assessment forms.

·         Conduct visits to regions of responsibility and report employees’ concerns to top management.

·         Follow up Medical and Life Insurance related issues

·         Arrange and review grievance cases and provided management with proper analysis.

·         Handle end of Service process and prepare exit interview reports.

·         Support all HR Sections in Recruitment, Personnel, Training & Administration Activities.

 

Administrative Assistant

Syriatel Telecommunications GSM CO.- Syria                                                   2003 – 2008

 

·         Answer, screen, and direct calls/visitors to the appropriate person or department.

·         Responsible for the filing of the technical data and 6 filing cabinets

·         Support 29 employees preparing their vacations, medical bills, travel expense reports, and overtime

·         Perform e-filing, photocopying, faxing, and scanning documents

·         Manage significant professional travel arrangements both national & international, including logistics and preparing claims for reimbursement

·         Create and present a variety of weekly and monthly reports

·         Order office supplies and arrange for needed maintenance.

·         Sort and distribute incoming mail and courier packages.

 

 

 

 

Secretary – Technical Department

Marconi GMBH for Telecommunications- Syria                                                       2001 – 2003

·         Type documents such as correspondence, memos, and emails

·         Manage overtime, and expense reports for 16 department team members

·         Schedule and coordinate meetings, appointments, and travel arrangements for managers

·         Responsible for the documentation & filing of the As-Built Drawings & Commissioning documents.

·         Translation of the correspondences in Arabic-English languages.

 

VOLUNTEER WORK

Jennifer Jennekens (School Trustee Candidate)

July- Oct. 2018 – Ottawa, ON

·         Helped Candidate with her Campaign in 2018

·         Initiated phone calls to prospective voters to encourage them to support the candidate.

·         Market the candidate by passing out informational flyers.

·         Knocked doors with candidate and helped with social media messaging.

 

CERTIFICATION

§  Communication Skills

§  Critical Thinking for Better Judgment and Decision Making

§  Solving Problems Logically

§  What Matters Most

§  Beyond Communication

§  Everyday Leadership

§  Analyze Your Use of Time

§  Effective Presentation skills

 

AWARDS

v  Thank you Letter                                                                                    Jun.2009

From the Human Resources & Administration Management – Syriatel Telecom.

v  Appreciation Letter                                                                               Nov.2008

From the Human Resources & Administration Management – Syriatel Telecom.