Anshu Kapoor

About the Candidate

·       Over 8 years of experience as a Client Service Advisor, including over 3 years of experience as an analyst in merchant operation management

·       MBA in HR and Finance and Bachelor Degree in Commerce

·       Proven expertise in Microsoft Office including Word, Excel, PowerPoint and Outlook

·       Demonstrated ability to maintain client data and documents on company’s CRM software and analyze the data on monthly basis to generate reports

·       Automated 6 manual processes in collaboration with software development team in a 2 month period

·       Strong commitment to excellent customer service and ability to work with customers to resolve issues in an amicable and prompt manner

·       Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets

·       Served an average of 250+ high profile clients in any given week and consistently met benchmarks by applying sales’ strategies

·       Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%

·       Mentored 4 new employees monthly on process and tools; such as Sales Force, MCC, TransUnion

·       Documented customer interactions and reduced on-boarding time by 15% when new customer service representatives interact with customers