Amani Abdalqader

About the Candidate

 

 

Amani Abdalqader
Ottawa, Ontario
amani-abdalqader
amani.attallah@gmail.com
3435422227
Dears,

I’m applying to customer service position, I have Bachelor’s degree in Computer Information systems.

I have more than ten years of experience in the banking sector. My expertise in both Treasury operations and IT security had provided me with all the basics to gain the confidence on how to achieve customer satisfaction.

For four years of experience in treasury operations in processing financial transactions like deposits, Foreign exchange, and different bank investment transactions. My promotion to supervisor level was because of my good listening skills, teamwork spirit and coaching skills that i showed for those who needed help.

Additionally, with more than six years of cyber security experience in the bank, I developed the confidence to act accordingly and solve any issues that arise and disrupt system availability and functionality. This role has helped me gain excellent communication skills and foster interpersonal skills to establish rapport with customers as well as staff.

I am sure that I can benefit you in many ways, I can ensure that customer receives their requests on time, an expert in resolving conflicts and issues neutrality.

I have Canadian experience with OSLT ( Occupation Specific Language training with Humber college).

I am combining my experience with a college-approved certificate in project management studies program with Algonquin College.

You may notice the gap in my employment status, that’s because of motherhood; during this time, I have gained endless skills like multi-tasking, determination, and prioritization.

Kindly review my resume for additional details regarding my expertise and achievements. I would love to meet with you and discuss this position in detail.

 

Sincerely,

Amani Abdalqader

 

 

Amani Abdalqader
Ottawa, Ontario
amani-abdalqader
amani.attallah@gmail.com
3435422227

Professional IT Security experience

·        Ensured customer satisfaction, timely and in line.

·        Ensured timely and quality of required tasks.

·        Access user management for over 3000 users on more than 30 applications.

·        I Conducted security awareness programs for new recruitments.

·        I Performed and analyzed periodic vulnerability assessments of networks, servers, and applications.

·        I Collaborated with the Internal Audit Department for internal and external security evaluation.

 

Achievements in this position
Ø I Initiated the “Weekly security tip” to circulate weekly to remind staff of good security practices.

Ø I Created a repository to archive thousands of access requests for easy retrieval in an internal investigation.

Ø Created various reports output based on required criteria.
Treasury Back Office experience
·        Managed team of 5 members, coach, and guidance, conflict resolution.

·        Ensured internal and external customer satisfaction sufficiently and in line.

·        Processed, validate all types of financial transactions for clients and Bank’s such as Lending/Borrowings, corporate loans and deposits.

·        Execute Customers / Banks Foreign exchange payments ( withdraw / credit )

·        Maintaining and processing bank Investment in different currencies equities besides the Central bank Bonds, Notes, and Sukuk.

·        Debiting/Crediting customer’s accounts (exchange/nonexchange co) for FX deals.

·        Preparing management reports Investment Position, Out Standing Loans, Deposits, and Bank Balance Sheet.

·        Worked with System developers to resolve System performance and outcome reports, improve operations and provide exceptional customer service.

 

Achievements in this position
Ø I initiated an Investment of Return calculator excel sheet to track the daily investment deals and calculations.

Education

·        Computer Information System Bachelor – Applied Science University – Jordan – Equivalency  by WES ( World Education Services) 1998-2003

·        Project Management Studies – Algonquin College ( Dec2020 current)
Work History
·        IT Security Administrator – Commercial Bank Of Kuwait, Kuwait. (06/2011 to 08/2017).

·        Treasury Operation Officer – Commercial Bank Of Kuwait, Kuwait. (04/2007to 06/2011).

 

Stay Home Mom ( 5 years)
During this time I have gained many transferable skills such as:

1.     Time management: Completing numerous tasks to meet deadlines.

2.     Conflict resolution and problem-solving.

3.     Communication: Constantly mentoring, teaching and counseling.

 

Work History

·        Stay Home Mom – ( since September 2017 )

·        IT Security Administrator – Commercial Bank Of Kuwait, Kuwait. (2011 to 2017).

·        Treasury Operation Officer – Commercial Bank Of Kuwait, Kuwait. (2007to 2011).
 

 

Languages
Arabic (Fluent) / English (Excellent)

 

 

Skills & Qualifications

·        Timely management and prioritizing tasks.

·        Expertise in Microsoft Office Suite

·        Excellent customer satisfaction

·       Self-Motivated, Initiator, and creative

·       Problem-solving, analytical thinking

·       Excellent verbal and written communicator.

Certifications
·        Information Technology Infrastructure Library (ITIL) – Info center – Kuwait 2015

·        Combating Money Laundering & Terrorist Financing – Kuwait Banking Institution with Dr. Jamal Abdul Raheem Founder and CEO, Business crime Bureau – 2010

·        Supervisory Skills – Kuwait Banking Institution-2010

·        Kuwait Stock Exchange Market Operations – Kuwait Banking Institution-2009

·        Banking Laws for Operations – Kuwait Banking Institution 2008

·        Understanding Financial Statements – Kuwait Banking Institution – 2008

·        Planning & Forecasting – Kuwait Banking Institution – 2008

·        Accounting Fundamentals – Kuwait Banking Institution – 2008

·        First CPR Training – Kuwait Ministry of Interior – 2008