Alicia Huidobro

•     Led Business Intelligence projects (end-to-end) in an Agile environment with internal and external staff.
•     Presented performance analysis and recommendations to senior management (internal and external).
•     Migrated legacy reports from multiple sources (Excel, Salesforce, Qlik, Google Data Studio, Tableau, Power BI) to a corporate Business Intelligence platform (Redash). Streamlined and optimized reports.
•     Performed ad hoc analysis, data profiling, and data mining using data analysis tools (SQL, Python, R).
•     Performed dimensional modeling and data wrangling, cleaning, and querying. Managed reference data.
•     Participated in the integration of data sources in the data warehouse in Google BigQuery.
•     Proposed a Governance Mgmt. System. Promoted data-driven decisions and “a single source of truth”.
•     Performed process modeling, system analysis, KPIs identification, and enterprise architecture planning.
•     Led cross-functional meetings to gather business and technical requirements in an Agile environment.
•     Developed technical documentation (system requirements, use and test cases, user stories, specifications, UAT, SLA, continuity plans) and process documentation (business rules, workflows, procedures, manuals).
•     Led improvement initiatives, risk management, and change control to ensure smooth transitions.
•     Evaluated changes and requested them to Data Engineering. Coordinated and documented testing.

•     Developed data science, machine learning, and AI projects using SQL, Python, R, and BI software.
•     Carried out a research thesis for web traffic analysis aimed at marketing experts.

•     Provided training and consulting in management systems (ISO 900X, 1400X, 20000, etc.), process improvement, and business analysis (SWOT, RASCI, SMART goals, Porter’s 5 forces, sales funnel, etc.)

•     Led the implementation of the enterprise Content Management System (Documentum), Agile environment.
•     Implemented and led a Center of Excellence that supported cross-functional projects.
•     Led a multidisciplinary work team that provided information mgmt., analytics, and automation services.
•     Implemented the Knowledge Management System and the Governance Management System.
•     Led the development of relational databases and reporting tools to improve process analysis and control.
•     Participated in the implementation of the Quality Management System and the IT Service Mgmt. System.

•     Performed business analysis and business process management (BPM) to identify improvement and automation opportunities. Worked with managers, subject matter experts (SME), vendors, and end users.
•     Analyzed business and technical requirements for enterprise Mgmt. Systems (CRM, Quality, ERP, etc.)
•     Developed technical documentation (requirements, specifications, testing, UAT, impact assessment, etc).
•     Provided recommendations and guidance on the evaluation, selection, and adoption of tools.
•     Supported managers in the implementation and documentation of changes in multiple business processes.
•     Audited processes and change mgmt. according to ISO 9001, 14001, 20000, and biopharma regulation.