Adesewa Akhigbe

• Communicated with more than 50 preferred client bases via voice and data communications systems daily and assisted them in determining, prioritizing, and acquiring their educational goals to satisfaction.
• Identified prudent and appropriate strategies to meet clients’ needs by recommending solutions for mass affluent clients and devised new operational processes that led to a 40% increase in productivity.
• Provided exemplary service in managing client requirements while applying expert business judgment in resolving customer issues relevant to newly contracted clients.
• Engaged and advised potential and existing customers on opportunities using an innovative approach to deliver a memorable experience and build a strong relationship to meet business objectives.

• Encouraged the growth and development of opportunities for the organizations’ products and services by overseeing to ensure the effectiveness of partner management that led to the 200% new accounts progression rate with clients.
• Liaised with internal and external clients and customers, developed and implemented actionable business plans that drive CTRLO’s products and services sales.
• Communicated key insights with internal stakeholders to define and address customer needs and demonstrated a commitment to continuous process improvement in relation to standards and procedures to ensure that customers experience exceptional service levels.
• Led planning and development of product initiatives and strategies resulting in revenue growth to achieve business/management set targets.
• Converted more than 70% of prospected leads to contracted accounts. And exceeded quotas frequently with continuous product pushes and attention to customer needs.

• Increased revenues for the entire TeleMagic Portfolio and ensured that team exceeded the set targets for at least a reasonable percentage margin on WAP and CRBT services.
• Ensured the acquisition of trendy and quality content to a robust organization-wide content catalogue with over 50% A-list artists for telecom service operators.