Mizpah Verdeprado

About the Candidate

MIZPAH VERDEPRADO

233 Sunset Crescent, Russell ON, K4R 0E5

Mobile: (807) 631-7806

mizpah.verdeprado@gmail.com

 

SUMMARY OF QUALIFICATIONS:

• Researched, developed, tested and maintained various software, firmware, and web technologies and applications, including but not limited to the usage of different software platforms, tools, devices, and database systems. (16+ years)
• Mentored and served teams as technical lead, ensuring the delivery of quality project in a timely manner. (3+ years)
• Supported, motivated and encouraged teams through regular communications, removing roadblocks and maintaining a supportive environment.
• Initiated goal setting and process improvement activities with the teams.
• Employed project management frameworks, such as Agile (Scrum and Kanban) and Waterfall. Scrum Master certification obtained.
• Collaborated not only with Software teams, but also with teams from various departments including Hardware, Firmware, QA and Shared Services, to bring about resolution to customer issues and to enhance process and product quality.
• Provided technical support on critical and high priority issues by communicating via telephone, in writing or in person in response to client queries and issues.
• Managed tickets and monitored the progress status of each.
• Presented gathered data (statistical information), analyses and reports on project progress.
• Prepared both technical and process documentation in project planning, with ongoing updating and reviewing during the process.
• Demonstrated work aptitudes (soft skills): flexible, detail and task-oriented, analytical, continuous learner, problem-solver, customer-focused, collaborative in both leading and supporting roles.

 

EMPLOYMENT HISTORY:

As Software Developer

Assent Compliance, Inc. (Ottawa, ON)

Software Developer (November 2018 – April 2020)

• Developed, tested and maintained web application software for the Assent Compliance Platform, focused on backend and stored procedures.
• Collaborated with QA, Data and Technical Support teams in addressing client data issues.
• Analyzed and updated existing and incoming client data.

Technologies used: C#, .NET, .NET Core, MS SQL, HTML, Javascript, GIT, Jira, Rabbit MQ, MS Visual Studio, MS Visual Studio Code, Microsoft Test Framework, XML, Jenkins Build System, Docker

OmniTechnical Global Solutions, Inc. (Pasig City, Philippines)

Programmer/Analyst (July 2015 – June 2016)

• Developed web application software and provided database support for Kaiser Permanente’s Case Tracking System.
• Communicated requirements and other technical details to both internal and external stakeholders.
• Created design documents.

Technologies used: C#, ASP.NET, MySQL, T-SQL, HTML, Javascript, MS Azure, Tortoise SVN

Lexmark Research and Development Corporation (Cebu City, Philippines)

Software Development Engineer (September 2010 – August 2011, September 2014 – April 2015)

• Developed Linux print driver for Lexmark laser and inkjet products.
• Developed and maintained printing software solutions.
• Created, performed and recorded test cases and results for mobile platform (Android).
• Packaged project releases for other resellers (where Lexmark is the OEM).
• Created design documents.

Technologies used: C/C++, Java, XML, Actionscript2.0, Scripting (Postscript, Shell, Perl), Jenkins Build System,

PackageBuilder, Tortoise SVN, Rally (Scrum), Unix/Linux

Firmware Development Engineer (December 2006 – August 2010)

• Developed and maintained embedded software for the operator panels of Lexmark inkjet products.
• Served as lead for the Engineering Change (EC) team.
• Communicated requirement changes and status updates to global teams.
• Created design documents.

Technologies used: C/C++, XML, Actionscript2.0, Teraterm, SlickEdit, Tortoise SVN, ARM Compiler and linker tools, Realview Multi-ICE Debug System, AXD Debugger, Unix/Linux, Solaris, Nucleus, Windows

Others: Member of the Environmental, Health and Safety (EHS) Software Core Group, Member of Lexmark’s 5S committee

Business trip: Kentucky, USA. (2008) – Requirement and design discussions of Lexmark’s first inkjet touch screen operator panel

NEC Telecom Software Philippines, Inc. (Cebu City, Philippines)

Software Design Engineer (April 2001 – December 2006)

• Developed and maintained performance management and translator-gateway systems of NEC’s Intelligent Network Controller software.
• Served as lead for the Translator-Gateway team.
• Collaborated with stakeholders in the Philippines and in Japan.
• Created design documents.

Technologies used: C/C++, Tortoise SVN, Unix/Linux, Solaris, Windows

Business trips: Chiba, Japan.

• Design and development of SIP Telephony Server Univerge SV7000 (January – March 2005)
• Systems Integration Testing of Intelligent Network Controller 100MS Translator or INC100MS-TR (March – April 2004)

 

As Product Engineer

Lexmark Research and Development Corporation (Cebu City, Philippines)

Software Product Engineer (September 2011 – August 2014)

* Product Field Support

• Performed investigation and troubleshooting on critical and high priority customer issues.
• Worked as liaison between the development and technical support and service teams.
• Communicated directly with clients primarily regarding complex issues.
• Ensured that resolutions provided to clients are available in the future product releases.
• Created knowledge base articles for both internal and external stakeholders.
• Performed data analysis of top customer issues and requests.
• Collaborated with Customer Experience and Technical Support teams on the mining and analysis of customer data.
• Created and presented reports to management and other teams.
• Performed compatibility testing on new operating systems

* Product Development Support

• Participated in product phase evaluation and shutdown activities.
• Involved in initiative discussions with software specialists and developers.
• Reviewed initial requirements and integration plans.

* Product Release

• Reviewed and signed-off release requirements.
• Performed web updates in the company’s product page and uploads in the Mac server.

* Other

• Involved in internship recruitments by reviewing applications and conducting interviews of applicants.
• Conducted training and provided support to new product engineering interns.
• Involved in product demos, both internal and external audience (open house, conferences).

Technologies used: C/C++, Java, XML, Scripting (Postscript, Shell, Perl), Jenkins Build System, PackageMaker, Tortoise SVN, Rally (Kanban), Optimus, PM Dashboard, Unix/Linux, Mac OS, Windows, MS Office

Project Scope:

• Support for released Mac and Linux software drivers and solutions for all Lexmark laser and inkjet printers
• Monitoring for ongoing software development projects for Lexmark printers including other printers where Lexmark is OEM

Achievement:

Manager’s Appreciation Award (August 2012). A team in the Lexmark headquarters in Lexington needed assistance on a major client’s issue. The client changed their server operating system to one that was not claimed supported by Lexmark. Setting up a system that simulated and helped resolve the client’s problem made a significant difference at the business level.

As Team Lead

Lexmark Research and Development Corporation (Cebu City, Philippines)

Firmware Operator Panel – Engineering Change Lead (October 2009 – August 2010)

• Served as lead for the Operator Panel (OPPanel) – Engineering Change team while actively working as development engineer for the Operator Panel team (see details above – As Software Developer section).
• Assessed requirements, prepared schedule and timelines, and identified resources necessary for each project.
• Supported, motivated and encouraged the team with regular communications, removing roadblocks and creating a safe and supportive environment where ideas and questions were heard and addressed.
• Reviewed status updates and addressed issues to ensure the delivery of quality software in a timely manner.
• Communicated requirement changes and progress status to the team, to other product leads and to management.
• Collaborated closely with stakeholders in the Philippines and in the United States.

NEC Telecom Software Philippines, Inc. (Cebu City, Philippines)

Translator-Gateway Team Lead (March 2004 – December 2006)

• Served as lead for the Translator-Gateway (TR-GW) team while actively working as development engineer for the team (see details above – As Software Developer section).
• Supported, motivated and encouraged the team with regular communications, removing roadblocks and creating a safe and supportive environment where ideas and questions were heard and addressed.
• Assigned opportunities, such as training and team development activities, to build and enhance strengths and abilities.
• Reviewed status updates and addressed issues to ensure the delivery of quality software in a timely manner.
• Communicated progress status and reports to the team and to management.
• Provided coaching and constructive feedback by doing regular 1-on-1 discussions with the team to support them in the development of their individual professional goals.
• Initiated goal setting and process improvement activities with the team focusing on project quality and risk management.
• Collaborated with stakeholders in the Philippines and in Japan.

 

OTHER EMPLOYMENT:

Amazon (Ottawa, ON), Warehouse Associate/Lift Operator, August 2021 – Present.

Upper Canada District School Board (ON), Emergency Educational Assistant, February 2021 – April 2021.

McKevitt Trucking Ltd. (Thunder Bay, ON), Billing Clerk, November 2017 – October 2018.

Real Canadian Superstore (Thunder Bay, ON), Cashier, September 2017 – November 2017.

 

TECHNICAL SKILLS:

• Programming Languages – C#, C/C++, Java, Scripting (SQL, PostScript, Shell, Perl)
• Database – MS SQL, T-SQL, Stored Procedures
• Platform – Unix/Linux, Windows, Mac OS
• Other Applications – Microsoft Visual Studio, Visual Studio Code, Eclipse, GitHub, TortoiseSVN, Jira, Rally, ExtraView, Jenkins Build System, Optimus, MS Office, ARM Compiler and linker tools, Realview Multi-ICE Debug System, AXD Debugger

 

CERTIFICATIONS / TRAINING:

• Google Data Analytics Professional Certificate – Coursera (Ongoing)
• Certified Forklift Operator (Order-picker) – Amazon In-house training (August 2021)
• Scrum Master Certified (SMC) – Scrum Alliance (Issued May 2020 with Credential ID 1223229)
• Agile Project Management – George Washington University (March 2012)
• 5 Dysfunctions of a Team by Patrick Lencioni – Lexmark In-house Training (December 2011)

 

VOLUNTEER:

• Compassion Canada (Eastern ON), July 2020 – Present
• Good News Club (Teacher’s Assistant – Los Angeles, California), April – June 2015

 

EDUCATION:

Bachelor of Science in Computer Engineering, University of San Carlos, Cebu City, Philippines (1996-2001)

 

References available upon request.