Fatima Ezzahra Benallouch

About the Candidate

Fatima Ezzahra Benallouch

benallouchf@gmail.com

www.linkedin.com/in/fatima-ezzahra-benallouch Ottawa, Ontario

+ 613 323 0118

PROFILE

Dedicated and self-oriented Account Manager. Proven track record of revenue growth. Strong negotiation skills with a commitment to deliver exceptional results. Known for strong organizational skills and the ability to handle multi tasks and work under pressure.
Highly motivated seeking for challenging position in the field of Sales or Customer Service to utilize my negotiation and communication skills and contribute to the success of an organization.

Highlights of Qualifications

  Solid experience in telecommunication B2B and B2C sales.
  Data analysis capabilities with strong ability of interpretation.
  Contract Management and coordination.
  Skillful at identifying and maximizing business opportunities.
  Innovative problem solver known for rapid response that addresses client needs in diverse industries.
  Ability to navigate CRM software and tools.
  Excellent communicator, exceptional sense of organization and strong learning skills.
  Perfectly Trilingual (French, English and Arabic).
  Proficient MS Office (Word, Excel, PowerPoint, Access), MS Project.
Work Experience

Business Development Manager International Wholesale From Jan 2016 until June 2024:
Orange Morocco
  Developed prospected new customers and maintained strong relationship by being the single point of contact.
  Managed contracts, renewals, and negotiations by ensuring compliance with terms and conditions, and addressed any contractual disputes or issues.
  Managed and recorded interactions with clients in the CRM; monitored customer satisfaction and track Net Promoter Score.
  Ensure all proper paperwork is filed in customer folders to meet department policy.
  Monitored account performance, analyzed sales data, and prepared regular reports for management, and

revenue forecast.
  Guaranteed the prompt and effective delivery of solutions tailored to customer requirements.

Achievements :
  Participated actively to achieve an annual revenue of 24 M€ for 2023.
  Exceed sales objectives by 30% every year.
  Increased the number of clients by 700% since 2016.

Business Analyst Senior Orange Morocco From September 2006 to December 2015

  Generated, report, and analyze billing reports, revenue analysis, and key performance indicators (KPIs) related to the business.
  Review, balance, interpret, and correct reports and submit to management.
  Prepared and submitted monthly and weekly reports and presentation to Retention, Sales and Customer

service by monitoring the customer usage.
  Conducted in-depth analysis of campaign performance, identifying opportunities for improvement and

upselling.
  Analyzed and interpreted massive data information related to Business Roaming.

Achievements :
  Participated to reduce the cost of the main suppliers of the business by 30%.
  Collaborated with Customer service to retain to more than 50 000 Customer/year.

Responsible Planification Meditelecom Morocco From September 2005 to August 2006
  Contacted customers to solve the payment issue and offered flexible payment alternative to customers with financial difficulties.
  Supported customers via via multiple communication channels, such as email, phone calls, and face-to- face meetings.
  Handled regularly complaints related to customer accounts and payment history. Identify trends and patterns in debt collection rates to understand the root causes and helped to take the appropriate decisions.
  Participated to elaborate the procedure of the Direction Customer Service and coordinate with other services.
Achievements :
 Reduced the recovery rate to 1%

Education

Project Engineering Diploma (WES 6048775)

École Hassania des travaux publics (EHTP)

Bachelor in Business Administration and Management (WES 6048775)

École Nationale de Commerce et de Gestion (ENCG Settat)
2011-2012 2001-2005