Mohamed Chami

About the Candidate

Professional Experience

❖ Box Office Sales Representative ― Cirque du Soleil Entertainment Group
Aug 2024 – Up to date ― Gatineau, Quebec, Canada

• Manage Ticket Sales: Process sales, reservations, exchanges, and refunds both online and at the box office.
• Provide Customer Service: Address inquiries, resolve issues, and offer information about shows and pricing.
• Assist in Sales Support: Promote and upsell ticket packages and premium seating options.
• Handle Box Office Operations: Oversee daily operations, including cash handling and ticket inventory management.
• Coordinate Events and Reporting: Support event coordination on show days and generate sales reports for performance
tracking.

❖ Data Analyst (Freelance) ― Sep 2023- Up to date ― Remote

• Data management: Clean and secure data entry using MySQL, R, Python, MS Excel, and Google Suite.
• ETL/ELT processes: Use Google Cloud for efficient data extraction, transformation, and loading.
• Data analysis: Conduct exploratory analysis and modeling with Python libraries and create structured data models.
• Statistical analysis: Apply statistical and regression techniques for validation and predictions.
• Visualization and reporting: Create visuals with Tableau and compile reports with Python notebooks.

❖ Administrative Coordinator― Regional Academy of Education and Training
Sep 2019- Jun 2024 ― Chefchaouen, Morocco

• Executive and Meeting Support: Assist the principal and senior staff with daily operations, strategic planning, and scheduling
meetings, including Board of Education and parent-teacher conferences.
• Event Coordination: Organize school-wide events, extracurricular activities, manage logistics, and coordinate travel
arrangements as needed.
• Document and Filing Management: Create, review, and maintain documents and reports, manage electronic and physical filing
systems for records and financial reports.
• Outreach and Communication: Support outreach initiatives, update the school website, create and manage online forms, and
handle survey distribution.
• Accounting and Expense Management: Prepare and process financial documents, manage minor bookkeeping tasks, and
handle expense reports.
• RDMS and General Support: Generate reports from the MySQL database system, coordinate
translation services, and provide general administrative support as needed.

❖ Administrative Assistant Intern ― National Office of Water and Electricity
Sep 2015- Oct 2015 ― Chefchaouen, Morocco

• Administrative Support: Assist with day-to-day administrative tasks, including answering phone calls, managing emails, and
organizing office supplies.
• Document Handling: Prepare, review, and file documents related to utility services, billing, and customer records.
• Data Entry and Management: Enter and update data in the office’s database systems, ensuring accuracy and completeness.
• Customer Service: Address customer inquiries and service requests, provide information about utility services, and handle
basic complaints.
• Reporting and Coordination: Assist with the preparation of reports, coordinating between departments, and supporting office
staff in various projects.

Education

❖ Advanced Data Analytics Professional Certificate ― Google ― Dec, 2023- Up to date
❖ Business Intelligence Professional Certificate ― Google ― Sep, 2023- Dec, 2013
❖ Master’s degree in Finance, Auditing and Management control ― Abdelmalek Essaadi University ― 2016-2018
Tetouan, Morocco
❖ Bachelor’s degree in Economics Sciences ― Abdelmalek Essaadi University ― 2013-2016 Tetouan, Morocco

Languages

❖ Fluency in English and French. Arabic as the mother language.

Computer skills

• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Internet, SharePoint, OneDrive
• Data wrangling and cleaning: Preparing raw data from data lake by handling missing values, removing duplicates, and
standardizing formats using MYSQL, R, Python or Excel based on data size.
• Data privacy and Security: implementing data security measures such as data masking, data encryption, and access
control.
• ETL/ELT Pipeline Google Cloud Service: Extract, transform, and load (ETL) or extract, load, and transform (ELT) data
from various sources into a centralized location using cloud services like Google Cloud.
• Data modeling: Designing and creating data models to structure and organize the data for analysis (Star or Snowflake
schema).
• Exploratory Data Analysis: Exploring the data to understand its characteristics, identify patterns, and generate hypotheses
using Python libraries Pandas and NumPy.
• Statistical Analysis: Conducting deeper statistical analysis to validate findings and test hypotheses.
• Regression Analysis: Using regression models to examine relationships between variables and make predictions.
• Data visualization: Creating visual representations of the data using Tableau to communicate findings effectively.
• Reporting: Compiling findings and insights into comprehensive reports or presentations for stakeholders using Python
notebook.
• Google Workspace: Google Drive, Docs, Spreadsheet, Calendar, Sites…
• Digital marketing: Facebook Ads, Google Shopping/search Ads.

Projects

• Kaggle: https://tinyurl.com/ys6vncmw%20(Data science projects using Python. Please click on “codes” button)
• Tableau: https://shorturl.at/lstH7 (Dashboards for near-real-time data)
• LinkedIn: https://shorturl.at/cxDM5 (Please scroll down to the “projects” section)

Soft Skills

• Customer service oriented
• Communication and collaboration
• Analytical Thinking
• Organizational Skills
• Problem-solving skills
• Attention to Detail
• Flexible, resourceful
• Interest in helping others
• Continuous Learning
• Goal-driven
• Fast learner

Volunteer Work

• Volunteer Assistant for multicultural events promoted by the “Welcome Newcomers Ottawa” Group (July 2024 – Up
to date