Elizabeth Adesanya

About the Candidate

ELIZABETH O. ADESANYA

elizabeth.oadesanya@yahoo.com – 514-231-6360

http://www.linkedin.com/in/elizabethsalesforcebusinessanalyst

 

Professional Summary

Motivated Program and Project Coordinator with over five years of experience in project coordination, business process improvement, and client service within client-facing environments.  Proven expertise in project management, change management, stakeholder engagement, and strategic planning, combined with strong analytical and problem-solving skills

 

Core Competencies

·        Project Management and Business Analysis

·        Analytical and problem-solving

·        Client Service Delivery

·        Proficient in grant writing

·        Researching, Data Gathering, and Reporting

·        Experienced in Agile Software Development Life Cycle (SDLC)

·        Effective Communication and Organizational Skills

·        Time Management and Presentation Skills

·        Team Collaboration and Stakeholder Management

·        Business Process Analysis and Strategic Thinking

·        Computer Skills: Microsoft Office Suite, Power BI, SQL, Salesforce (CRM), SharePoint, Jira, Confluence, Trello, Monday.com, Lucidchart, MS Visio

PROFESSIONAL EXPERIENCE

Project Coordinator                                                                                                                                               June 2023 to Present

Africa Development Network, Ottawa, Ontario

·        Coordinated project activities and managed work plans, resulting in a 20% improvement in project completion timelines. Organized entrepreneurship programs, including coaching, mentorship, acceleration programs, and entrepreneurship competitions

·        Prepared comprehensive project documentation including project plans, scopes, meeting minutes, budgets, lessons learned, and grant proposals. Developed presentations, and briefing notes for management.

·        Conducted thorough research to identify available grants, developing proposals that secured funding for various projects. Monitored project outcomes, recommended improvements, and addressed issues promptly

·        Created and maintained strong working relationships with internal and external partners to advance common goals, particularly in community development and entrepreneurship training programs.

Business Analyst                                                                                                                                                     May 2022 to May 2023

BlackTech Hub, Toronto, Ontario

·        Engaged in requirements elicitation sessions, documenting needs and expectations, leading to a 15% improvement in customer satisfaction.

·        Collaborated with the development team to create user stories, acceptance criteria, and test cases, transitioning from manual to automated systems, resulting in a 20% revenue increase.

·        Developed test cases and performed User Acceptance Testing to ensure alignment with client requirements.

·        Facilitated review sessions by preparing comprehensive reports and presentation slides to validate developed features.

Salesforce Administrator                                                                                                                                         Nov 2021 to Feb 2022

Incloud Business Solutions Montreal, Quebec

·        Assisted in migrating client data from a legacy system to a new CRM application, improving data management efficiency.

·        Customized profiles, fields, and reports within Salesforce, enabling data-driven decision-making and improved client engagement.

Technical Support, Customer Advisor                                                                                                              May 2021 to Nov 2021

Concentrix Technologies Limited, Montreal, Québec, Canada

·        Resolved customer issues by utilizing the Salesforce application to document incidents, problems, and escalation management. This approach led to the development of lasting solutions and improved the overall customer experience.

·        Achieved a remarkable 40% increase in service ticket resolution rate, effectively reducing customer wait times and elevating their satisfaction which boosted the quality rate by an impressive 90%

Financial, Customer Service Advisor                                                                                                                 Oct 2018 to April 2021

Alorica Inc., Montreal, Quebec

·        Provided exceptional customer service, addressing client needs and resolving complex issues, leading to a 25% increase in customer satisfaction.

·        Enhanced revenue collection rates and overall service quality, contributing to a 10% increase in annual revenue.

Business Process Improvement Analyst                                                                                           Jan 2003-April 2018

First Bank of Nigeria Limited, Lagos, Nigeria

·        Collaborated on the implementation of a new Document Management System and Internet Banking application, increasing revenue from 50% to 70%.

·        Performed needs assessment and defined functional requirements for business systems.

·        Supported business process improvements and maintenance in conjunction with the IT unit.

·        Provided training on functional requirements, ensuring end-users had adequate product knowledge.

EDUCATION

·        Professional Development Certificate in Business Analysis, McGill University, Quebec, Canada – Nov 2022

·        Master of Business Administration (MBA) – International Business Management, Lagos State University (LASU) -Nov. 2006

·        Bachelor’s Degree in Secretarial Administration, Yaba College of Technology, Lagos State, Nigeria, Nov, 2001

CERTIFICATIONS AND TRAINING

·        Certified Project Management Professional (PMP) – May 2023

·        Project Management Professional (PMP) training organized by World Skills Employment Center, Jan-Mar 2023

·        Professional Scrum Master (PSM 1) Certification, Scrum.Org, June 2022

·        Salesforce Certified Administrator SCA, January 2022.

VOLUNTEER

PMP Mentorship Coach

World Skills Employment Centre                                                                                                                        March-May, 2024

·                  Guided Project Management Professionals through coaching and mentorship to obtain PMP Certification

·                  Facilitated connection and networking among newcomer PM professionals

Assistant Workshop Facilitator

Ottawa Community Immigrant Services Organization (OCISO)                                                                   May-June 2023

·        Supported the Immigrant Women Mentoring Network (IWMN) and P2P sessions, facilitated and provided training on how to create digital resume, portfolio, and workplace communication in Canada