About the Candidate
PROFESSIONAL PROFILE
A motivated and enthusiastic bilingual Administrative Assistant with over five years of administrative experience. Well-organized and proactive in providing timely, efficient, and accurate support to work colleagues. Approachable and able to establish good working relationship with a range of different people. Known for being a mature individual with a solid work ethic.
Skills
· Solid knowledge of Microsoft Office Suite
· Able to independently as well as in a team
· Fluent in English, and French
· Attention to details
· Client service and conflict resolution skills
· Effective organizational skills
PROFESSIONAL EXPERIENCE
Office Administrator 2021 – 2022
Abraar Secondary School, Ottawa
· Answered multi-line phone system, routing calls, delivered messages while warmly greeting visitors.
· Honed administrative and analytical skills, while overseeing daily operational logistics.
· Consistently demonstrated courtesy, respect and patience to clients when responding to requests or providing information.
· Maintained office facilities and equipment, scheduled work repairs and interacted with maintenance personnel.
· Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
· Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
· Efficiently coordinated personnel schedules to improve office productivity.
· Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Administrative Assistant 2019 -2020
Sisi Oge Spa, Ottawa
· Used the Square app to manage and schedule clients’ appointments.
· Reduced the number of no show 40% by efficiently conducting reminder calls and follow ups with clients.
· Responded to emails and other correspondence to facilitate communication and enhance business processes.
· Increased the number clients serviced daily by 15% using various social media platforms to initiate effective sales and
marketing strategies.
· Able to efficiently answer high-volume of phones calls while responding to immediate requests with humour and patience.
Office Administrative Assistant 2017-2017
Kris-Leigh Retirement Home, Maryland, United States
· Responded to inquiries from callers seeking information about services offered.
· Created and updated records and files of clients’ and staff to maintain document compliance.
· Maintained office supplies inventory by checking stock and ordering new supplies.
· Provided clerical support to staff by copying, faxing, and filling documents.
· Conducted research to assist with routine tasks and special projects.
· Authored business documents to organize and emphasize information quickly and efficiently.
· Drafted agendas, recorded minutes and generated documents to facilitate meetings.
· Offered technical support and troubleshot issues to enhance office productivity.
· Developed an effective communication channels to set roadmap to efficiently distribute information.
EDUCATION AND TRAINING
Office Admin (Scrum Master volunteer position) 2023
Pracctic, London, United Kingdom
· Actively researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.
· Confidently led sprint reviews and planning meetings to promote full team engagement.
· Keen understanding of sprint planning, backlog grooming, daily scrums, sprint revies and sprint retrospectives.
· Coached teams alongside the agile coach in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
· Worked closely with the Senior Scrum Master, the Product Owner, the stakeholders and listened to team members’ feedback to identify issues and resolve conflicts.
· Scrum Fundamental Certified (SFC) 2021
· Certified SAFe Scrum Master Course, 6.0 2021
· Computer Skills Certification 2018
Riverdale Immigration Women Centre
· Professional Bachelor’s Degree in Human Resources and Personnel Management 2011
Advanced School of Commerce and Management
· Diploma in French 2004
The French Language Village
Share
Facebook
X
LinkedIn
Telegram
Tumblr
Whatsapp
VK
Mail