About the Candidate
Summary
With over 20 years of transferable leadership experience, a pro-team passion, and cross-cultural experience delivering projects on time, it is easy to understand why global business today demands ever-growing collaborative innovation and faster change.
· Spearheaded a startup for a global organization, distilling complex environments/processes and achieving new businesses valued at US$65M in 12 months.
· Innovated and led logistics company strategy, repositioning it with stakeholders’ and achieving profitability in 12 months. This “cost center” had no profits for 15 years.
· Steered a Bank online innovation, bringing new business valued at USD$50M in 12 months.
Skills
Stakeholder relationships – Strategic planning – Effective communication – Technology savvy – Program management – Social quality and responsibility – Financial funding – Sustainability focus – Process improvement – Leadership – Collaborative culture – Multi-cultural savvy
Work Experience
CAREER BREAK. GLOBAL AFFAIRS CANADA 12/2019 – 07/2023
CANADIAN HIGH COMMISSION in Zambia, and Bangladesh.
I made a life-changing decision and lived in South Asian and Sub-Saharan African countries. As a result, I deepened my cultural and technical knowledge, studying the Canadian economy evolution; and gaining new certifications in AI, Cloud Management, and Project Management.
LEAD PROGRAM DEVELOPMENT MANAGER
PROJECT MANAGEMENT OUTSOURCED SERVICES 10/2003 – 12/2019
Led a consultant service designed to help clients overcome their shortcomings. Focused on strategy alignment and sector competitiveness, and, as project manager, implemented solutions that solved these challenges. I had a formal role leading a team and collaborating cross-functionally.
My clients competed in Telecom data transportation, Telecom wireless broadband, Digital Imaging, Retail, Advertising, Logistics, Car Servicing Retail, and Aftermarket Car Lubricants.
Strategy Planning, Market alignment, and Communication
· Advised Telecom Incumbent CEO with the redefinition of strategy due to structural market changes. The telecom industry went from a public monopoly to a competitive one.
· Trained Telco top brass financial executives in competitive, strategic, and execution topics.
· Prepared Telcos exhibits for Board Meeting reports including performance and financials.
· Proposed and communicated to stakeholders of a digital imaging business, the strategic and operational changes to update its competitiveness, including “greener” technologies.
Financial Modeling and Communication Management
· Structured a financial model of a real estate project valued at over US$90M, used across the organization to communicate cash flow estimates and price modeling.
· Structured fact sheets to negotiate an $80M investment, improving founder’s share value by 6X.
· Designed and proposed the communication strategy of a Telco cost reduction (11%) in a 22,000-person organization, preparing all presentations and internal news releases.
· Structured, and produced financial models of 8 startup products used to fund equity partners allowing the launching phase. (3 became successful start-ups).
· Aligned strategy, operations, and negotiated government procurement bids, on medical imagery industrial goods and digital health technologies.
Operations Excellence and Process Innovation
· Steered the reduction of Telco’s services churn by 32% and days-to-collection by 40%.
· Re-structure of wholesale inventory management, recovering 87% of unpaid receivables.
· Oversaw Telco’s short-term borrowing, bank relationships, and quarterly reporting.
· Structured Telco’s strategy to improve risk exposure, by developing wireless connectivity products aligned with the technology evolution.
BUSINESS DEVELOPMENT MANAGER 07/2002-10/2003
IMPROSA BANK – Costa Rica
· Engineered a new position, changing core business development, and end-to-end processes.
· Redesigned territories for team members, improving average performance by 50%, in 1 year.
· Drove a 30% total corporate loan portfolio growth, up to US$130M (2 times the market).
· Structured estimates of a new Mortgage product, bringing in US$6M in 6 months.
FINTECH DEVELOPMENT MANAGER 02/2000-06/2002
BANCO NACIONAL – Costa Rica
· Led the development of new products bringing in new business valued at over US$400M.
· Pioneered strategy and tech development for new online E-Factoring, and M-Banking.
· Coordinated external and internal stakeholders optimizing general legacy IT infrastructure and the new requirements of IT systems for online services.
· Led the first innovative mobile payment service (third party’s real-time collection platform).
EDUCATION
· Master in Business Administration (MBA)
INCAE Business School, Alajuela, Costa Rica.
Co-Structured by Harvard University in 1964.
Degree accredited by AACSB, AMBA & EQUIS
· Bachelor in Business Administration (BBA)
Universidad de Costa Rica, San Jose, Costa Rica
PROFESSIONAL CERTIFICATES
· AI for Business 9/22 – Wharton (U of Pennsylvania)
· Digital Transformation with AI/ML 6/22 – Google
· Project Management Professional Certificate 5/22 – Google
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