Rasmeet Sudan

About the Candidate

An enthusiastic and dedicated professional with experience of over 8 years in financial service industry. Extremely organized with the ability to work both independently of own initiative or as part of a successful team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards.

WORK EXPERIENCE

Manager, April 2020- April 2022 

Canara Bank (Erstwhile Syndicate Bank) –Multiple locations in India 

•Sectional head of HR department with primarily dealt with the recruitment of fresh trainees for multiple sections of the company

•Have been awarded with the Employee of the month in customer service section.

•Headed the branch and increased the business portfolio of the branch by 40%.

•Prepared presentation materials, credit and data analysis.

•Reporting manager of the customer service section and in-charge of the support team.•Proven track record in retaining and increasing business portfolio by building strong relationships across clients.

Manager-HR & Marketing, Sep 2018- Mar 2020 Regional Office Syndicate Bank- Delhi, India. 

•Headed the department of Human Resources which dealt with administrating pay, leaves and pay.

•Organized campaigns to spread awareness for digital channels of the bank amongst customers by going door-to-door,

•Worked with the accounts department particularly in keeping track of assets and expenditures.

•Headed the branch and has been felicitated with Zero- customer complaint branch.

Relationship Manager, May 2014- Sep 2018 

Syndicate Bank- Delhi, India.

•Worked in HR Sections which primarily dealt with the establishment department, generations of payrolls and payment of salaries and benefits, maintenance of leave records.

•Organized interview schedules of internal promotions and recruitments.

•Assisted customers in understanding the need for the right product.

•Lead and maintained a highly skilled team of customer service representatives.

•Used feedback forms and questionnaires to find out what customers think,designed organized procedure for the customers to ensure the solutions to their complaints.

•Serviced in the front-line row to provide the services as per customer needs.