Sacide Gulsum Kocak

About the Candidate

SACIDE GULSUM KOCAK

+1 (819) 329 93 61, Ottawa ON, sacide0910@gmail.com

https://www.linkedin.com/in/sacidegulsumkocak/

SUMMARY

Energetic customer service professional and problem solver with an eye for quality client experience. Talent for creating a great first and lasting impression of quality, professionalism, and service. Prioritizes and executes tasks in a high-pressure environment and able to manage multiple requests at the same time. Accomplished and quick learner with an impressive hands-on knowledge base. Regarded by peers and mentors as an overachiever who is committed to excellence. Demonstrated success in providing friendly, courteous service in an efficient, responsible manner.

SKILLS

·         Efficient and organized to meet tight deadlines in high-pressured environments

·         Engaging communicator who enjoys problem solving and critical-thinking activities

·         Inquisitive and has an analytical nature

·         Gain insight into a difficult problem by looking at special cases or sub-problems.

·         Detail-oriented, organized, and adaptable

·         Languages: English, Turkish, Russian, Kazakh, and learning French

·         Computer proficiency using spreadsheet and accounting software including Microsoft Office, Sage 50 and QuickBooks.

·         Flexible team player always willing to help

·         Exemplary office & administrative skills

WORK EXPERIENCE

Interpreter

2022- Current

LanguageLine Solutions

·         Interprets on the phone from English to Turkish and Turkish to English

·         Interprets for doctors, surgeons, specialists, police officers, immigration officers, banks, marketing companies, detention centers, hospitals, clinics, emergencies, Airbnb, schools, insurance companies and many more.

International Languages Instructor                                                                                                                               2019-2020

Ottawa- Carleton District School Board (OCDSB), Ontario

·         Acted as the Turkish language teacher for kindergarten students.

·         Created different methods to teach a new language.

·         Using games and toys to make students have fun during learning.

·         Made online classes a fun place to come.

Turkish Language Teacher                                                                                                                                         2019-2020

Conseil des écoles publiques de l’Est de l’Ontario (CEPEO), Ontario

·         Acted as the Turkish language teacher for Grade 1- 12 students.

·         Variety of ways to help students to enjoy the learning environment.

·         Remote classes were provided with physical exercises and games.

Mathematics Teacher (Cambridge Curriculum)                                                                                                     2013-2015

Cambridge International School, Moscow, Russia

·         Acted as the Mathematics Teacher for various grades within the school.

·         Developed and fostered skills and social abilities within students who displayed behavioral issues.

·         Fostered strong relationships with parents to keep them up to date on their children’s progress.

·         Kept students motivated by creating interactive lessons that incorporated nature, movement, and pop culture concepts.

·         Launched a Math Club to reinforce mathematics concepts taught in the classroom. Held contests and fun activities to keep students interested.

VOLUNTEER EXPERIENCE

Mathematics and Science Teacher (Cambridge Curriculum)

2015-2018

Kesatuan Bangsa Bilingual School, Yogyakarta, Indonesia

·         Acted as the homeroom Mathematics and Science teacher for Grade 6 students.

·         Developed a unique curriculum to impart complex concepts to the students.

·         Fostered strong relationships with parents to keep them up to date on their children’s progress.

·         Kept students motivated by creating interactive lessons that incorporated nature, movement and pop culture concepts.

·         Maintained meticulous records for students’ assignment and exam grades.

·         In addition to Homeroom teacher duties, took on the additional task of preparing older students to take the SAT test by running drills and practice tests.

·         Oversaw an extracurricular program for mothers teaching the Turkish language.

Classroom Teacher’s Assistant                                                                                                                    2012-2013

Axis Educational Trust, London, UK

·         Reinforced lessons presented by teachers by reviewing material with students one-on-one or in small groups.

·         Enforced school and class rules to help teach students proper behavior.

·         Assisted teachers with recordkeeping, such as tracking attendance and calculating grades.

EDUCATION

Certificate, AWS re/Start Cloud Computing 2021

Amazon Web Services (AWS)

Diploma, Business – Accounting 2021

Algonquin College, Canada

Bachelor’s degree, Mathematics 2012

Fatih University, Turkey

ADDITIONAL TRAINING

•                     Enhanced Language Training for English for Business and Project Management, World Skills Employment Centre 2021

•                     AWS Certified Cloud Practitioner, Amazon Web Services (AWS) 2021

•                     AWS re/Start Graduate, Amazon Web Services (AWS) 2021

•                     Success in Digital Environments, Algonquin College 2020

•                     OCDSB – Safe Practices for Working Alone, Ottawa-Carleton District School Board 2019

•                     Violence & Harassment in the Workplace, Ottawa-Carleton District School Board 2019

•                     Google Analytics, Alison 2018

•                     Customer Service, Pinecrest-Queensway Employment Services 2018

•                     IELTS Exam certificate: International English Language Testing System 2018

•                     FCE Certificate: Cambridge Exams 2013

•                     Teaching and Assessing for Learning, International Education Group 2014

•                     Analysis and Applied Mathematics, Fatih University 2012

•                     New Approaches to Education and Teaching, The Marmara Education Centre 2011

•                     Certificate, Russian Language Studies, Al-Farabi Kazakh National University 2006