Yosra El Khenati

About the Candidate

Yosra El Khenati

Ottawa, Canada

yosra.elkhenati@hotmail.com

+1 613 851 2116

Having years of experience in different positions (purchases, procurement, billing, debt collection and administration), Iwant to join your team in order to put my expertise at the service of your company.   Dynamic, motivated and passionate about my work, I know well the challenges of the position for which I am applying today.

Education:

2010-2012 : Master’s degree in International Business at University Jean Moulin 3 Lyon, France

Canadian equivalency from WES : Master’s degree for Jean Moulin III diploma

2007-2012 : Master’s degree in International Management and Logistics at HEM,

Institut des Hautes Etudes de Management – Casablanca, Morocco

Canadian equivalency from WES : Bachelor’s degree (4 years) for HEM diploma

2004-2007 : Baccalauréat experimental sciences , CadiAyad High School – Marrakesh –

Canadian equivalency from WES : Secondary schooldiploma

Professional Experience:

From 01/01/2020 to 28/03/2024: LAMALIF GROUP Marrakesh,

Sales Administration, Billing and DebtCollections Responsible:

• Respond to clients requests by email or phone
• Handle incoming client calls
• Create new business accounts; include data entry
• Establish quotes on software (Sage100 and X3) and senddocumentation to clients
• Communicate with clients to obtain and/or provide information
• Seek to enhance the client service experience in all client encounters
• Monitor deliveries in collaboration with the purchasing andlogistics department
• Establish delivery notes using software (Sage100 ans X3)
• Prepare invoices and billings for clients
• Update invoicing dashboards and turnover monitoring
• Monitor customer receivables: aged balance
• Ensure debt collection: follow up with customers regardingpayment of overdue debts
• Monitor the submission of invoices to customers and collectreceipts
• Customer complaints management
• Ensure that the correct procedures and guidelines are being followed
From 01/02/2016 to 31/12/2019 :LAMALIF GROUP Marrakesh,Purchasing Responsible :

• Bring together requests from the differentdepartments
• Interface internally with employees and co-workers to determine exactness of materials/services
• Collect and fulfill requests for office supplies
• Interface at all levels with vendors
• Solicit quotations, negotiate prices, terms, delivery, quality and service
• Evaluate and select suppliers based upon price, quality, availability of materials/services
• Place purchase orders on Sage
• Track and monitor purchases from initial order to delivery
• Review purchasing contracts
• Answer inquiries from potential vendors
• Cross-reference product deliveries with purchase orders
• Follow up with suppliers regarding current orders.
• Manage complaints and issues with suppliers
• Schedule et confirm meetings
• Maintain current knowledge of purchasing procedures, quotations, negotiations, different types of purchase orders and vendor confidentiality
• Exercise high level of analysis, problem-solving, decision making and prioritization on a daily basis
• Maintain up-to-date working knowledge of materials and sources of supply
• Prepare and manage reporting

From 01/02/2013 to 31/10/2014 : AgroFoodIndustrie Marrakesh,

Buyer :

• Collect requests expressed by all departments
• Create a suppliers database
• Identify and source potential vendors and suppliers
• Evaluate supplier proposals and negotiate price, quality, payment conditions, time delivery
• Develop and maintain strong relationships with suppliers to improve quality, reduce costs and optimize delivery schedules
• Process purchase orders on Sage100 (ERP system)
• Track and expedite orders to ensure on-time delivery
• Monitoring of current orders : Follow up with suppliers from order to delivery
• Conduct market research to identify potential new suppliers and cost-saving opportunities
• Maintain accurate and up-to-date records of purchases, contracts and supplier information
• Management of complaints with suppliers
• Prepare invoices for approvals and submit in a timely manner to ensure prompt vendor payments
• Ensure file organization
• Manage basic administrative tasks
 

Languages and IT tools:

Arabe: Native language ;English​: Read, written, spoken; French : Bilingual
IT Tools : Microsoft Office, Outlook, Sage100, Sage