Winnie Pong

About the Candidate

Analytical and efficient Office Professional with more than 6 years of experience in coordinating, planning, and supporting operational and administrative functions. Demonstrated ability to provide comprehensive support for management staff, including managing and coordinating projects and processes in support of business operations. Proven track record of accurately maintaining budget and expense reports, reconciling bank statements, coordinating meetings, events and training, and multitasking within fast-paced environments. Proven record as an exceptional team player with success in multicultural and multidisciplinary teams. Winner as Best Employee Award in 2012 and 2015.

COMPUTER SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, Pivot, V-Lookup, PowerPoint, Outlook, SharePoint) and managing and coordinating managers’ calendars
• QuickBooks, Convene EMS booking system, SAP system, Building Engine, Concur Travel tool

EDUCATIONAL BACKGROUND

• Bachelor of Arts, Major in Economics and Minor in Business, Carleton University, Ottawa ON (Jun. 1998)
• Bookkeeping and Accounting Practices Certificate, Algonquin College, Ottawa ON (Jun. 2021)

PROFESSIONAL EXPERIENCE

Participated in training and development to enhance skills, Jun. 2021 – Present

• Completed Certificate of Bookkeeping and Accounting Program at Algonquin College
• Participated in Empowering Newcomer Women Program at World Skills Employment Centre

Chinese language instructor (part-time), Ottawa Catholic School Board, Ottawa ON (Oct. 2019 – Sep. 2020)

• Taught Chinese language to Grade 1 and Grade 2 students (class size: 15 students)
• Organized school events for students, and families (e.g., Xmas party, and Chinese New Year Celebration)
• Prepared teaching materials, including culture, history, and traditions, and integrated them into classroom activities (e.g., arts and crafts, and games)
• Updated students’ progress, and input attendance and teaching progress, and parent feedback into school’s system

Student Assistant (part-time), Nov. 2018 – Mar. 2020

Kumon Math and Reading Centre, Ottawa ON

• Handled high volume of student’s files, graded, and input each student’s progress into student’s record book (200+ students)
• Provided filing management, and supported student admission process
• Provided client services to parents, and answered their requests

Senior Office Services Coordinator, Capital Group| American Funds, Hong Kong (Jan. 2016 – Sep. 2018)

•  Organized, coordinated, and handled various administrative services such as providing procurement services, managing supplier contracts, managing 15 meeting rooms, and sorting mail for 120 employees
• Updated financial transactions in the organizational accounting system (SAP), and supported accounts payable in invoice processing, and travel claims
• Managed petty cash report ($500 per month), monitored office budget ($1 million per year) and reconciled bank statement
• Managed ad hoc requests from staff, including troubleshooting of office equipment, and other office repairs and maintenance work
• Provided human resources services to 120 employees, including managing access card records for the entire office, staffing, and conducting staff orientation
• Coordinated and organized associates’ social events, and training (e.g., CPR and AED training with St. John Ambulance, Xmas party, Staff Appreciation Day)
• Created communications and emails for local office using existing templates and guidelines
• Prepared agendas and minutes for a monthly team meeting, suppliers’ meetings, group meetings, and other committee meetings, and followed up on actions.
• Served as a member of the Global Diversity and Inclusion Group and the Green Team

Assistant Manager Office Administration, Malayan Banking Berhad, Hong Kong , Jun. 2012 – Dec. 2015

• Organized and coordinated various clerical support which included mail sorting, filing management, business card printing, and document retrieval and destruction
• Recorded overtime hours for 150 employees, and regularly produced attendance and staff reports for audit purposes
• Managed fixed asset, physical checks, and recorded value and details of company assets
• Assisted finance team with the payments of supplies invoices, and budget planning
• Coordinated travel booking, and logistics for managers with a travel agent (Travelex), including flight and hotel booking, and car pickup (3-5 bookings per day)
• Organized equipment, the logistics of conferences, video conferences, and telepresence sessions, ensuring time zone, and videoconference logics were properly managed
• Supervised office administration team composed of 3 members, including receptionist and two office clerks
• Coordinated office renovation with the head office, design and build house, and other service providers (contract value: 2.5 million)
• Managed security system, including maintenance work for the office door access, and CCTV surveillance systems

VOLUNTEER EXPERIENCE

• Member of Caring Team in Ottawa Christian Alliance Church, Sep. 2021 – Present
• Sunday school teacher in Hebron Chinese Church, Sep. 2015 – Jun. 2017