somayeh shafiei

About the Candidate

 

SUMMARY
I am a dedicated and experienced Project Coordinator with a strong background in healthcare administration and project management, driven by a passion for enhancing healthcare systems and operational efficiency. My extensive experience in project management, quality improvement, and data management, combined with my ability to build positive relationships and collaborate with internal and external stakeholders, makes me a valuable asset.

 

 

SKILLS

·       Project management (Agile& Waterfall)

·       Data management and Visualisation

·       Documentation and reporting

·       Leadership and Time Management skills

·       Communication and Stakeholder Engagement

·       Strong Organizational and Critical thinking Skill

·       Microsoft Office (Excel, PowerPoint, Share point,…)

·       Microsoft Power BI, Project, and SQL

·       Familiar with Lean 6S and other QI Methodology

·       Languages: English, French, Persian

 

 

PROFESSIONAL EXPERIENCE
Pinecrest-Queensway Community Health Centre/ Ottawa, Ontario, Canada

Administrative assistant                                                                                                                        October 2023- Present

·       Assisting in maintaining the database by entering data, generating reports, and supporting analysis

·       Maintaining resource lists, log, and enter client information into central database as necessary.

·       Maintaining a ready-to-use supply of forms required for staff or programs.

·       Providing support to clients of team members as needed

 

Bruyère Hospital /Ottawa, Ontario, Canada

Unite Support Worker                                                                                                              September 2022 – April 2023

·       Effectively communicated with and met the needs of stakeholders, including managers, nurses, and healthcare professionals

·       Implemented the Ambassador Program to enhance the patient experience and facilitate smooth transitions

·       Assisted patients in completing service equality questionnaires to capture their feedback accurately

·       Assisted in training and orientation programs for new volunteer members joining the unit

 

Shafa Hospital / Isfahan, Iran

Project Coordinator                                                                                                                       August 2017 – July 2021

·       Led end-to-end projects, ensuring on-time and within-budget delivery

·       Collaborated with diverse teams to define project goals, scopes, and deliverables

·       Conducted regular status meetings, addressing issues and keeping stakeholders informed

·       Monitored progress, mitigated risks, and implemented corrective actions for project success

·       Fostered effective communication within and outside the organization.

·       Managed project documentation for compliance and streamlined processes.

 

Shafa Hospital/ Isfahan, Iran

Quality Improvement Specialist                                                                                               September 2013 – July 2017

·       Worked closely with Quality Improvement Committee and other staff to coordinate data collection and to conduct analysis

·       Analyzed data and identify opportunities for quality improvement

·       Collaborated with healthcare providers to identify and resolve issues

·       Established clear guidelines and standards for all staff to follow in order to meet accreditation requirements

 

 

EDUCATION
M.A., System Science                                                                                                                                                             University of Ottawa / Ottawa, Ontario, Canada                                                                                                                   April 2023

 

B.A., Health Administration                                                                                                                                     University of Medical Sciences / Isfahan, Iran                                                                                                               September 2012

 

 

PROJECTS
I Can Be Well (Medical Application)/ Ottawa, Ontario, Canada-Internship Project

Project Assistant, and Content Management Tools Specialist                                                                   January 2023 – April 2023

·       Supported project tracking and adherence to timelines as well as identified and addressing potential bottlenecks in deliverables

·       Assisted in preparing project status reports and progress updates for management and stakeholders

·       Managed and maintained content and usage data

·       Analyzed and transformed usage data into insightful Power BI dashboards to understand customer behaviour

 

System Integration in operation room

·       Studying System Integration of operation room to understand how systems and subsystems work together to deliver a better service to patients

Winter 2023

Simulation of Hospital Day Clinic Queuing System

·       simulating a four-server day clinic to understand patient’s waiting time and service time                                          Fall 2022

 

 

CERTIFICATION
Project management Course provided by Fanavaran Institution                                                                                             March 2023

Project Management Professional (PMP): In Process                                                                                                       November 2023