Seema Khajuria

About the Candidate

 

SEEMA KHAJURIA

M: (343) 551-1101 E: seemamyj@gmail.com

Dedicated and creative Sales Professional with over 5 years of experience in managing post sales product life cycle as an Account Specialist and Sales Support Specialist, including over 3 years as an Order Management Specialist. Bachelor’s Degree in Computer Applications. Proven team player as demonstrated through members across departments. Superior multitasking skills and able to meet organizational goals in a high-stress environment. Fluent in oral and written English and Hindi.

Key Competencies:

• Building customer relationships by utilizing outstanding service skills across different verticals such as IT and manufacturing.

• Coaching and mentoring teams (e.g., team of 5 on effective customer communication, order management and sales processes).

• Expertise in sales processes (i.e., people, systems and processes)

• Analysing existing process while creating new process for business needs.

• Liaising between various departments such as operations, finance, sales, R&D and other teams as required.

• Proficient in MS Office (Word, Excel, PowerPoint), Slack, Jira, Zoom, Teams, Salesforce, Siebel, Job Boss, Auctiva, QuickBooks and Seller Cloud.

• In-depth knowledge of Salesforce with respect to sales processes, managing accounts and client data.

 

PROFESSIONAL EXPERIENCE

Inside Sales Associate Jan. 2020 – Present

RBR Ltd. Manufacturing, Ottawa ON

• Review and validate 5-6 purchase orders per day to meet the requirements of RBR’s order booking policy.

• Link the sales and operations teams based on customer and business needs.

• Perform data entry into Salesforce CRM and associated peripheral system.

• Follow established process to accept or reject customer orders based on company policies and business feasibility.

• Create and monitor internal tickets through Jira.

• Work closely with Finance to handle customers with advance payments.

• Perform weekly follow ups with agents for the status of the opportunities registered with RBR.

• Support customer requirements and coordinate solutions to customer queries.

• Work closely with the production team to balance out the shipping load on a monthly basis.

• Create Salesforce campaigns and follow up customers for sales visits/events or any online webinar hosted by RBR.

 

Customer Advocate Mar. 2018 – Apr. 2019

Rapid (A Protolabs Company) Manufacturing, City, New Hampshire

• Ensured orders placed by customers were processed accurately and efficiently to maintain high service levels.

• Managed and evaluated all relevant information to handle product and service inquiries.

• Managed end-to-end post sales process including customer account life cycle.

• Escalated requests and unresolved issues to appropriate teams and resources.

• Communicated and co-ordinated with internal departments (i.e., Finance, Sales, Manufacturing, etc.).

• Conducted consistent follow ups on customer interactions and open issues with required teams.

• Managed records for customer accounts, quotes statistics and tracking information via Salesforce.

 

Purchasing – Ecommerce Associate Jul. 2016 – Feb. 2018

Excell Mobile Distributors (Wholesale Distributors), City, New Hampshire

• Created and managed purchase orders from different vendors.

• Created invoices for wholesale customers across the globe.

• Created eBay listings, handled and managed inventory for eBay deals.

• Managed inventory and quality verification to maintain high standard of selling practices.

• Created SKUs for managing all incoming inventory.

• Created and managed channel-specific promotions.

• Maintained monthly database of IMEI’s of the phones.

• Worked closely with Trade Port for facilitating the return procedure.

• Cultivated relationships with channel representatives to create daily deals opportunities.

 

Sales Support Associate  May 2013 – May 2014

SaasForce Consulting Pvt. Ltd., (Information Technology & Services), Noida, India

• Managed high volume workload within a deadline-driven environment.

• Consistently met and exceeded sales quotas for new product promotions.

• Coordinated with sales team with respect to leads, customer orders, quotations, etc.

• Became the lead ‘go-to’ person for new sales representatives.

• Cross trained and acted as back up for other customer service representatives.

• Managed customer orders, quotations, licensing, etc. in Salesforce CRM.

• Expertise in building mailers and contact lists.

 

EDUCATION

Bachelor’s Degree in Computer Science Year of Graduation

Name of University, City, Country 2016.

Jammu University, Jammu, India