Sammy Nzungu Nkembo

About the Candidate

SAMMY NKEMBO NZUNGU

+1 613 898 8144 | nkembos@gmail.com

 

PROFILE

Dedicated employee with 9 years of experience in customer service with the United Nations Peacekeeping providing a positive and memorable experience in general administrative office and logistics management support and 4 years managing Network and Data base as IT support specialist.

Competencies: Customer Service • People Management • Teamwork • Flexible • Conscientious • Enthusiastic              • Honest • Act with Integrity • Work with little supervision • Problem solver.

 

VOLUNTEER

1.       Volunteer PCH | 1 July 2024 | Ottawa/Canada

Distribution & Services

Canadian day at Canadian Military Museums, Ottawa

2.       Woodvale Pentecost church | Jan 2024 – to present | Ottawa/Canada

Greeter

·         Create a Scheduling Center account.

·         Greet guests and their families upon arrival in a friendly manner.

·         Accompany guests to appropriate area.

 

PROFESSIONAL EXPERIENCE

MONUSCO, United Nations | Kinshasa (Democratic Republic of Congo), Nov 2019 – Aug 2023

Administrative Assistant

·         Prepared, reviewed, and proofread correspondence, invoices, presentations, brochures, publications, reports and other related documents from dictated or handwritten notes.

·         Established and coordinated administrative policies and procedures for officials, committees, and boards of directors.

·         Analyzed incoming and outgoing memoranda, submissions, and reports and prepared and coordinated the preparation and submission of summary briefs and reports to executives, committees, and boards of directors.

·         Prepared agendas and plan for committee, board, and other meetings.

·         Established and maintained manual and computerized information file systems.

·         Arranged travel and made hotel reservations for VIP/section’s chief and official delegates.

·         Compiled data, statistics, reports, and other information to support research activities and decision making.

·         Supervised and trained clerical staff in working methods and the use of common software.

·         Liaised with departmental and corporate officials and with other organizations and associations on behalf of executives, committees and boards of directors.

 

 

MONUSCO, United Nations | Kinshasa (Democratic Republic of Congo), Apr 2014 – Oct 2019

Logistics Assistant

·         Performed administrative duties such as making monthly attendance sheets, MOPs, Security clearances, F10, and CMR for UN staff as well as for CENI staff.

·         Made requests for new employee onboarding documents such as ID Cards, work tools and office supplies.

·         Prepared welcome Kits with general information on the current electoral processes.

·         Planned, organized, and directed administrative services such as signage, cleaning, maintenance, parking, safety inspections, security, and snow removal.

·         Planned, organized, directed, controlled, and evaluated construction projects to modify commercial, transportation and recreational facilities and real estate.

·         Oversaw the installation, maintenance and repair of real estate infrastructures including machinery, equipment, and electrical and mechanical systems.

·         Participated in the deployment of electoral material/kit to the different registration/enrolment centers.

·         Managed the section vehicles and ensured their maintenance in close collaboration with the fleet management unit.

·         Organized, directed, controlled and evaluated the operations of commercial, transportation and recreational facilities and the included real estate.

·         Planned and managed the facility’s operations budget.

·         Prepared or oversaw the preparation of reports and statistics related to areas of responsibility.

 

BEDECOM | Kinshasa (Democratic Republic of Congo), Feb 2010 – Mar 2014

IT Support Specialist

·         Assisted with maintaining functional specifications for computer application systems, programs, and procedures.

·         Assisted in ongoing reviews with users and developers; liaised with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices.

·         Implemented and maintained security controls for various applications; ensured that security controls are in place, monitored and enforced; assisted with the maintenance of accurate access control lists including rights and privileges.

·         Supported Data Recovery/Business Continuity software applications and systems.

·         Assisted with the implementation of network projects in accordance with Company requirements.

·         Assisted with the review of network configuration to ensure maximum efficiency and optimal usage of resources.

·         Created targeted campaigns that increased revenue by up to 200% in non-traditional high-volume times.

·         Supported the management of network backup and security enforcement policies.

·         Worked as part of the team to ensure the integrity of various internet work connections.

·         Assisted with the implementation of new and emerging technologies for voice, video, and data integration.

·         Provided input for the preparation of various technical and user documentation for deployed computer application systems, training materials, technical presentations; assists with the drafting of correspondence and communications, including work plan revisions, and unit contributions for a variety of periodic reports.

·         Operated and maintained the various implemented Data Security projects with emphasis on network security, monitoring, resourcing, and other standard technologies.

 

EDUCATIONAL BACKGROUND

BA Computer Science: Telecommunications/Network Administration, December 2006

International Christian Liberal Arts University, Kinshasa/Democratic Republic of Congo

Diploma in Business and Administration, July 1994

Ibanda Institut Bukavu/Democratic Republic of Congo.

 

CERTIFICATES

Ottawa Carleton District School Board, from January to June 2024

·      English Second Language 5/6

·      ESL for Customer Service

Britannia Woods Community House | Ottawa/Canada

SNAP GIRLS PARENTS GROUP (Stop Now and Plan)

The ways to resolve problems in our environment.

 

 

PROFESSIONAL DEVELOPMENT

·         General Administration Office

·         Prince 2

·         Project Management

·         Microsoft Excel, MS Word, MS PowerPoint, MS Publisher, MS Outlook.

·         Security management

·         Lost prevention

·         Safe and secure approaches in field environments

·         Advanced security in the field

·         International relations, Humanitarian and development affairs

·         Client orientation

·         Operational Logistical Support

·         Logistical support to United Nations Peacekeeping Operations

·         Umoja program.