Sachin Mahajan

About the Candidate

Sachin Mahajan

sachin192k@gmail.com | (613) 601-6817

 

 

 

PROFILE SUMMARY

Resourceful, results-oriented IT professional with over 9 years of experience in directing a broad range of IT initiatives in support of business objectives and customer satisfaction. Extensive experience in administration, customer service including installation and configuration, maintenance, data recovery, technical support, and troubleshooting. A systematic, organized, hardworking team player with excellent analytical and problem-solving skills. Reliable, trustworthy, and accountable team member.

TECHNICAL SKILLS: –

Technical Support, Incident Management, Backup management, Microsoft Office, Internet Security, LAN technology, Troubleshooting, Operating Systems, Configuring, managing, and Maintaining networks, Computer Hardware and Software Knowledge, Remote Desktop and Virtual private Network.

 

WORK EXPERIENCE

 

IT Technical Support Specialist & Screener (Part-time)                                                2020-Present

Southbank Medical Centre (Ottawa, ON)

Ø  Setup computer workstations and associated peripherals (monitor, printers, etc.)

Ø  Diagnose and Troubleshoot hardware issues on desktops, laptops, monitors, cell phones, printers, and other computer accessories.

Ø  Repair and upgrade hardware and software for PC systems.

Ø  Ensure all staff, patients, visitors, and vendors entering the medical center follow proper precautionary measures and wear appropriate personal protective equipment, as required.

Ø  Utilize the screening tools provided to assess eligibility for entrance, including screening for signs and symptoms based on the screening tools/protocols.

Ø  Register patients in OSCAR EMR.

 

Subject Matter Expert and Executive Administration                                                    2016 – 2017

Geeks Technical Solutions Pvt. Ltd. (Chandigarh, India)

Ø  Managed and provided guidance to the Customer Service Team (40 staff) to ensure customers get star treatment through the provision of high-quality services.

Ø  Achieved Touch Rate with the customers by 22% in 3 weeks, which resulted in an increase in sales and quality.

Ø  Awarded and recognized by taking immediate action when Malware (Bad Rabbit Ransomware) tried to encrypt the whole customer’s database.

Ø  Act as a liaison between the Senior Management team, internal and external customers for development.

Ø  Established and ensured compliance to ensure zero issues in operations by training the staff.

Ø  Prepared daily and monthly reports on customer satisfaction by collecting, analyzing, and summarizing information.

Ø  Resolved escalated customer queries by providing prompt service via phone and email.

 

 

System Engineer                                                                                                                   2012-2013

Outsource NZ Limited (Auckland, New Zealand)

 

Ø  Deployed endpoint detection and prevention tools to thwart malicious hacks and conducted cyber security audits and training to team to build awareness around suspicious activities.

Ø  Regularly monitored the performance of the network, checking for security breaches.

Ø  Tested and documented the configurations, migration, upgrades and maintenance of desktop PC/Server, OS, software and related peripherals.

Ø  Carried out data recovery activities and monitored for intrusion signs.

Ø  Responsible for range of tasks including regular back-ups of server files and monitored system capacity (CPU, memory, disk space, etc.) and reporting to ensure all systems are run effectively.

Ø  Installing, configuring, updating and maintaining server software/hardware.

Ø  Worked to deadlines and managed multiple tasks efficiently and successfully.

Ø  Provide responsive customer service for internal IT team and other members within the organization.

 

Hardware and IT Manager                                                                                                 2009-2011

Medialabs (Chandigarh, India)

Ø  Identified and analyzed computer related issues and determined the appropriate course of action, required modifications, and upgraded internal components and peripherals as required.

Ø  Serviced and maintained computer systems, including inspect, clean, test, run Scan-disk, defragment hard drives, and update antiviral programs to maintain performance and security.

Ø  Installed hardware and device drivers along with diagnostics and troubleshooting of operating system issues and printer problems.

Ø  Provided IT support to all staff in the company to ensure the effective functioning of their workstations.

Ø  Update Security patches that are designed to fix the vulnerability in applications.

 

EDUCATION

 

Computer Systems Technician Program                                                                Sep 2020 to Present

Algonquin College, Ottawa ON

 

PG Diploma in Information Technology, 2012

Cornell University of Business and Technology, Auckland, New Zealand

Activities and Societies: CCNA Switching & Routing, CCNA Voice, CCNP Switching & Routing, Project Management, ITIL (Information Technology Infrastructure Library).

 

Bachelor of Science (BSc), Information Technology, 2010

Sikkim Manipal University of Health, Medical and Technological Sciences, India

 

ADDITIONAL TRAINING AND CERTIFICATIONS

 

Ø  Lean Six Sigma Yellow Belt Certification

Ø  Scrum Fundamentals Certified (SFC)

Ø  VCP 5.1 (Virtualization Cloud Professional 5.1) VMware

Ø  ITIL® Foundation Certificate in IT Service Management

Ø  Microsoft Certified: Azure Fundamentals

Ø  E-Commerce (HTML, CSS, WordPress)

 

 

Reference available upon request