Rupinder Kaur

Application Developer Associate
• Training in Salesforce Development
o Objects and Layouts: Worked on the designing of custom objects, custom fields, role-based
page layouts, Custom Tabs, and various other components as per the application
requirements.
o Workflows: Created user groups and configured workflows along with assignment rules to
enable proper routing of leads to the marketing members.
o Validation Rules and approval process: Designed and deployed Custom tabs, validation rules,
Approval Processes, and Auto-Response Rules for automating business logic.
o Profiles and Permission set: Configured Profiles and Administrative permissions to grant/deny
users access to platform features.
o Reports and Dashboards: Created custom reports, report folders, report extractions to various
formats, Customized dashboards to keep track of the cases and to share insight.
o Lists and Relationships: Implemented pick lists, filed dependencies, lookups, master-detail
relationships, validation, and formula fields to the custom objects.
o Programmatic Customization: Redesigned through customizing applications within
salesforce.com with force.com API Dynamic Apex Classes and triggers to access subjects and
Field, executed dynamic SOQL, SOSL, and DML queries.
o Controllers and Visual force Page: Designed and developed Visualforce pages using
Visualforce Components. Used standard and custom controllers while creating visual force
pages
o Sharing Rules and profiles: Implementation of sharing rules for profiles to allow users to approve
associations between objects
o Emails Automation: Created Automated emails depending on the user .
• Production Support in Time-Critical Project
o Knowledge transfer Meetings: Provided detailed information and specifications of project’s
application via presentations and demos to the team of 15 members, including leads and
managers, explained the features, usage, and clients requests and requirements
o Trained New Joiners: Given detailed training to new joiners about the job responsibilities,
explanation of the SOPs, and gave demos on the test environment. Provided Shadowing and
also reverse shadowed to see the progress
o Respond and Recover: Identified, monitored, analyzed risk, incident response, and recovery
within time-bound, managing high volumes of clients’ data.
o Alerts handling: Identified ongoing or upcoming issues via emails and hence taking the
required actions according to the alert priority
o Communication Engineer: Quick interaction with other teams to resolve the MI P2 and P1.
o Grafana -Monitored, Analyzed, validated impacts using event and trend dashboard along
with reports, snapshots generation.
o Reports Generation -Generated Pending Payments reports using MS office.
o Service Now-Created and resolved Incident, Cases, and RITM
o IBM MQ Explorer -Proficient with troubleshooting, researching, monitoring, and resolving issues
of message queues and channels.
o Windows Failover Cluster Manager -Clusters management by monitoring nodes, services of
channels, redirected services over nodes, Online/Offline services if necessary.
o Resolution Engineer: Rapid Restore, Server Support using Remote Desktop, ASG and
mRemoteNG, TELNET, PING -To test the network connection
o Adhered to critical deadlines Achieved the project goals in the given time frame.

Intern (Business Development Executive)
• Self-generated opportunities: Met all quotas for cold, active, inactive calls & appointments to
generate leads.
• B2B meetings: Scheduled high-level, quality conference calls, Reached out to clients, GoToMeeting,
and face-to-face appointments with decision-makers
• RFPs and RFIs.:Understood client needs and offers solutions and support; answered potential client
questions and followed-up call questions; responding to client requests for proposals (RFPs).Acquired
procedural knowledge of RFIs
• Sales Generation and closure: Identified potential leads in the preschools’ category for the company
within the city. negotiated, closed sales, and worked with the client through the closing process.
• Built strong network: Enhanced business relationships with current and potential clients.
• Marketing campaigns: Conducted Informative workshops, presented and demonstrated the product
to over 100 customers which contributed to capturing new accounts and enabled business growth.
• Collaborating with management: Been part of Pre-sales conversations meetings to achieve sales
goals, planning short and long-term business development plans ensuring clients and customer
satisfaction.
• Business Documentation: Familiar with technical business documentation like workflow diagrams,
proposals through designing and implementing marketing strategies to enhance the brand.
• Management of sales records: Created, managed, and maintained sales records using MS Excel
worksheets